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Coordinator Business Operations

Charleston, South Carolina

Coordinator Business Operations

  • R-0000055277
  • Charleston, South Carolina
  • Management: Business Operations
  • Business Operations
  • Full Time
  • Hospital Authority (MUHA)
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Job Description Summary

The Patient Access Services Supervisor reports to the Rehab Manager. This position directly supervises the daily registration and scheduling functions of staff to ensure Patient Access Services Representatives provide a high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for OT/PT/SLP outpatient services for MUHA.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000251 CHS - Administration - Therapeutic Services

Pay Rate Type

Salary

Pay Grade

Health-24

Scheduled Weekly Hours

40

Work Shift

Job Description

The Patient Access Services Supervisor reports to the Rehab Manager.  Under general supervision, the Patient Access Services Supervisor monitors operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. This position directly supervises the daily registration and scheduling functions of staff to ensure Patient Access Services Representatives provide a high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for OT/PT/SLP outpatient services for MUHA.

Bachelor's degree from an accredited college/university and two years directly related customer service work

experience; or an associate's degree and three years directly related customer service work experience; or a

high school diploma or equivalent (GED) and four years directly customer service experience. Related

customer service work experience in a medical office or hospital environment highly preferred. Prior

supervisory experience beneficial. Excellent communication skills required. Must be able to communicate

effectively with patients/families, physicians, employers, and third party payers.

Additional Job Description

Education: Bachelor's Degree or Equivalent Work Experience: 6 years progressive work experience and 1 years management experience.

Physical Requirements 

  • Mobility & Posture 

  • Standing: Continuous 

  • Sitting: Continuous 

  • Walking: Continuous 

  • Climbing stairs: Infrequent 

  • Working indoors: Continuous 

  • Working outdoors (temperature extremes): Infrequent 

  • Working from elevated areas: Frequent 

  • Working in confined/cramped spaces: Frequent 

  • Kneeling: Infrequent 

  • Bending at the waist: Continuous 

  • Twisting at the waist: Frequent 

  • Squatting: Frequent 

  • Manual Dexterity & Strength 

  • Pinching operations: Frequent 

  • Gross motor use (fingers/hands): Continuous 

  • Firm grasping (fingers/hands): Continuous 

  • Fine manipulation (fingers/hands): Continuous 

  • Reaching overhead: Frequent 

  • Reaching in all directions: Continuous 

  • Repetitive motion (hands/wrists/elbows/shoulders): Continuous 

  • Full use of both legs: Continuous 

  • Balance & coordination (lower extremities): Frequent 

  • Lifting & Force Requirements 

  • Lift/carry 50 lbs. unassisted: Infrequent 

  • Lift/lower 50 lbs. from floor to 36”: Infrequent 

  • Lift up to 25 lbs. overhead: Infrequent 

  • Exert up to 50 lbs. of force: Frequent  

  • Examples: 

  • Transfer 100 lb. non-ambulatory patient = 50 lbs. force 

  • Push 400 lb. patient in wheelchair on carpet = 20 lbs. force 

  • Push patient stretcher one-handed = 25 lbs. force 

  • Vision & Sensory 

  • Maintain corrected vision 20/40 (one or both eyes): Continuous 

  • Recognize objects (near/far): Continuous 

  • Color discrimination: Continuous 

  • Depth perception: Continuous 

  • Peripheral vision: Continuous 

  • Hearing acuity (with correction): Continuous 

  • Tactile sensory function: Continuous 

  • Gross motor with fine motor coordination: Continuous 

  • Selected Positions: 

  • Olfactory (smell) function: Continuous 

  • Respirator use qualification: Continuous 

  • Work Environment & Conditions 

  • Effective stress management: Continuous 

  • Rotating shifts: Frequent 

  • Overtime as required: Frequent 

  • Latex-safe environment: Continuous 

 

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

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