Digital Analyst I

Job Description Summary

The Digital Analyst I supports MUSC’s enterprise scheduling platform, QGenda, by ensuring accurate provider and clinic scheduling, maintaining data integrity, and delivering actionable insights to support operational and financial decision-making.

This role plays a key part in optimizing clinic utilization, improving scheduling workflows, and supporting a growing network of providers and facilities. Working closely with the Lead Digital Analyst, the Digital Analyst I combines operational support, analytics, and process improvement to enhance scheduling efficiency and user experience across the organization.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002047 UMA CORP Strategic Finance and Business Initiatives CC

Pay Rate Type

Salary

Pay Grade

Health-25

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

Key Responsibilities

Scheduling Operations & System Maintenance

• Maintain and update provider, clinic, and room schedules within QGenda to ensure accuracy and alignment with operational needs
• Support onboarding of new users, including profile setup, permissions, and scheduling templates
• Coordinate and communicate scheduling updates to stakeholders across departments
• Assist in implementing scheduling rules, templates, and workflow enhancements

Data Integrity & Quality Assurance

• Perform regular audits of scheduling data to ensure accuracy and consistency
• Identify data discrepancies, workflow gaps, or system issues and escalate as needed
• Maintain alignment between scheduling data and operational practices
• Support ongoing data governance and standardization efforts

Reporting & Analytics

• Generate and analyze standard and ad hoc reports related to scheduling, capacity, and utilization
• Translate data into actionable insights to support operational and financial planning
• Develop and maintain dashboards and visualizations for leadership review
• Identify trends, inefficiencies, and opportunities to improve clinic utilization and scheduling effectiveness
• Lead meetings with various stakeholders and levels of leadership to explore and track opportunities leveraging QGenda reports

User Support & Training

• Serve as the first point of contact for user questions, troubleshooting, and issue resolution
• Provide guidance to providers, schedulers, and administrators on QGenda best practices
• Assist in developing and maintaining training materials and user documentation
• Support training sessions and communication initiatives related to scheduling processes

Success in This Role Looks Like

• High level of scheduling accuracy with minimal discrepancies
• Timely and reliable support for scheduling updates and user requests
• Improved visibility into clinic utilization and capacity through reporting
• Strong collaboration and positive feedback from stakeholders
• Identification and implementation of workflow improvements

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Minimum of 2 years of relevant experience in analytics, operations, or systems support
• Strong attention to detail and commitment to data accuracy
• Intermediate proficiency in Microsoft Excel (e.g., pivot tables, lookups, data analysis)
• Excellent analytical, organizational, and communication skills

Preferred Qualifications

• Experience with provider scheduling, clinical operations, or healthcare systems
• Experience with QGenda or similar scheduling platforms (e.g., Amion, Kronos, Shift Admin)
• Familiarity with electronic health record systems (Epic preferred)
• Experience working in a healthcare or academic medical center environment
• Experience with Microsoft Power BI, Power Apps, or other data visualization tools

Growth & Development Opportunities

This role offers opportunities to expand into advanced analytics, system administration, and process improvement initiatives, with increasing involvement in strategic planning and operational optimization efforts.

Work Environment

This position collaborates across multiple departments and supports a large and growing provider base, requiring strong communication, adaptability, and the ability to manage competing priorities in a dynamic healthcare environment. It is a hybrid role that follows the Strategic Finance and Business Initiative team’s hybrid schedule.

 

Additional Job Description

Minimum Requirements: Bachelor's Degree or equivalent, and 1 year of experience.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees