Executive Director of Employee Relations

Job Description Summary

This position will play a critical role in shaping the employee experience at MUSC. This position is responsible for developing and implementing strategies that promote a positive workplace culture, enhance employee engagement, and effectively manage employee relations issues. This position will work closely with senior leadership and HR teams to create an environment where employees feel valued, heard, and motivated to contribute to the organization’s success. This position will leverage data-driven insights to inform strategies, promote open communication, and ensure compliance with labor laws and organizational policies. The ideal candidate will have a strong background in human resources, excellent communication skills, and a passion for fostering a collaborative and inclusive work environment.

As a key member of the new enterprise HR department, reporting directly to the Chief People Officer, this position will play a pivotal role in designing and delivering optimal and consistent HR services to all MUSC care team members, faculty and staff. The new enterprise HR department supports five key customer segments: the Medical University Hospital Authority (MUHA), the Medical University of South Carolina (University), the Regional Health Network Physicians (RHN MCP), Medical University of South Carolina Physicians (MUSC-P), and corporate and administrative functions. As a member of the enterprise-wide HR leadership team and the leader of the Employee Relations function, this position will drive the enterprise employee engagement and employee relations strategy.
This role will oversee the enterprise Employee Relations Center of Expertise (COE), which encompasses two primary functions: Employee Engagement and Employee Relations. The Employee Relations COE is responsible for designing, developing, and establishing HR strategies, guidelines, programs, policies, and tools to support organizational strategies for employee engagement and relations.

A key responsibility of the Employee Relations COE is to conduct thorough employee relations investigations. The head of Employee Relations will serve as a critical point of escalation for all employee relations matters and will be accountable for overseeing these investigations. This includes providing thought leadership, analysis, advice, and insights into the enterprise on employee engagement and relations strategies, ensuring that all investigations are managed with integrity and in accordance with established policies.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002332 CHSCorp - MUSC Health Human Resources

Pay Rate Type

Salary

Pay Grade

Health-39

Scheduled Weekly Hours

40

Work Shift

Job Description

20% Develop and implement comprehensive employee engagement initiatives that align with MUSC’s mission and values, fostering a culture of collaboration, recognition, and continuous improvement.

20% Serve as a key resource for employee relations issues, providing guidance and support to managers and employees on conflict resolution, performance management, and workplace policies.

20% Oversee and manage all employee relations investigations, ensuring thorough, impartial, and timely resolution of issues while maintaining compliance with organizational policies and legal requirements. Serve as the primary point of escalation for complex cases, providing guidance and support to HR teams throughout the investigation process.

10% Collaborate with HR leadership to develop, review, and update employee relations policies and procedures, ensuring compliance with legal and regulatory requirements, as well as university policies.

10% Work closely with HR teams, leadership, and other stakeholders to promote a positive workplace culture and address employee concerns effectively.

10% Facilitate conflict resolution processes, including mediation and coaching, to address employee grievances and promote a harmonious work environment.

10% Analyze employee engagement and relations data to identify trends and make data-driven recommendations for enhancing the employee experience.

Job Specifications

Education:  Bachelors degree required; Masters degree preferred

Work Experience: 12 years progressive work experience and 6 years management experience in Employee Relations; Work Experience with a large academic health system is preferred.

Certifications: SPHR or SHRM-SCP certification preferred.

Skills: Proficiency in Workday. Strong project management skills and the ability to manage multiple priorities. Excellent analytical, problem-solving, and decision-making skills.  Strong communication and people skills, with the ability to influence and collaborate with senior leadership.  Ability to work in a fast-paced, dynamic environment and adapt to changing business needs. Proven leadership skills with the ability to lead and develop high-performing teams.  In-depth understanding of current trends, best practices, and emerging technologies in employee relations.  High level of discretion, integrity, and ethical judgment in handling sensitive and confidential information.

Additional Job Description

Minimum Requirements: Bachelor's Degree or Equivalent  Work Experience:  11 years progressive work experience and 6 years management experience.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees