Entity/Organization:  MUHA (Medical University Hospital Authority/Medical Center)

Hours per week:

Scheduled Work Hours/Shift:

Fair Labor Standards Act Status: Hourly

Job Summary/Purpose: Under general supervision, the Regional Scheduling Representative serves as the initial contact person for individuals seeking access and referral information for medical care at MUSC. Schedules appointments for multiple specialties and primary care physicians in a call center environment using an automated scheduling system. Performs activities which ensure the effective operations of the clinics, while enhancing the revenue cycle.

Minimum Training and Education: High school diploma or equivalent (GED) and three years' work experience which must have included patient services, medical reception and call/customer service center (preferably in a medical environment) required or a Bachelor's degree and one year of work experience in either patient services, medical reception or call/customer service center(preferably in a medical environment).  IDX, medical terminology and knowledge of insurance preferred. Typing speed of 25 cwpm and computer experience required. 

Required Licensure, Certifications, Registrations:

Additional Duties and Responsibilities:

Physical Requirements: Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to fully use both legs. (Continuous) Ability to fully use both hands/arms. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) (Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) *Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions) *Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)