Entity/Organization:  MUHA (Medical University Hospital Authority/Medical Center)

Hours per week: 40

Scheduled Work Hours/Shift: Days

Fair Labor Standards Act Status: Salaried

Job Summary/Purpose: The ICCE Operations Manager directly reports to the designated Integrated Center of Clinical Excellence [ICCE] Operations Director with a matrix reporting structure to the Department of Pediatrics Administrator.  Under limited supervision, the ICCE Operations Manager provides credible/reliable, consistent, standardized and integrated analyses of contribution margin for the ICCE, operational support,project management, division budgeting & financial management, and division human resources & provider relations oversight. This position is an integral operational partner and collaborates with the ICCE SAO, ICCE Chief, and Department Administrator in the implementation of various system-wide enterprise initiatives. The Operations ‘Leader’/Division Administrator serves as a strategic resource for the ICCE Chief, ICCE SAO, and Department Administrator and the Operations Director by assisting with preparation and operationalizing of system plans, including the interpretation of market and operational analyses and through the creation of implementable operational/project plans.

Additionally, the ICCE Operations Manager will participate in Performance Excellence Committee (PEC) and Opportunity for Improvement (OFI) reviews and will assist in monitoring both the operational and financial activities of the ICCE on an ongoing basis.  Lastly, the Operations ‘Leader’ will act as the operational liaison to various support services and will directly manage special projects as assigned by the ICCE and Department leadership.

Minimum Training and Education: A minimum of a master's degree in hospital administration, healthcare administration, business administration, public health or a related graduate level degree. A minimum of five years of experience in a position of significant operational responsibility in a medical hospital, ambulatory clinic or related institution is required. Knowledge of operations, labor management, strategic planning, budgeting, project planning and satisfaction performance reporting systems and methodologies required. Proven ability to research, gather, synthesize and organize information to produce concise analyses using various resources. Understanding of external regulatory requirements and effective compliance assurance methods preferred. Experience with matrixed leadership organizations, LEAN/Six Sigma and project management techniques is strongly desired. Deep and expansive knowledge of both physician productivity and margin per service of physicians. Proven ability to anticipate and manage cause-and-effect relationships. Must be proficient in the use of Microsoft Word, Excel, PowerPoint and Teams and have excellent oral and written communication skills to communicate complicated policies and procedures and analytical information to a wide variety of audiences. Position must use discretion in handling a wide range of confidential information.

Physical Requirements: Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to twist at the waist. (Frequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to fully use both legs. (Continuous) Ability to reach in all directions. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects at a distance (Continuous) Ability to match or discriminate between colors. (Continuous) (Selected Positions) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) *Ability to maintain tactile sensory functions. (Continuous) *(Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)