MUSCP - Referral Specialist-2

Job Description Summary

To handle specialty and diagnostic referrals upon request. Duties to include establishing pre-authorizations, data entry, and communication to patients regarding appointment information.

Entity

MUSC Health Partners (MHP)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000102 CFC PC Primary Care Referral Specialist CC

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

40

Work Shift

Job Description

Entity/Organization:  MUSC Physicians (MUSCPPC)

Hours per week: 40

Scheduled Work Hours/Shift: Monday - Friday, 8:00am - 5:00pm

Pay Basis/FLSA:  Hourly/Non-Exempt

Job Summary: To handle specialty and diagnostic referrals upon request.  Duties to include establishing pre-authorizations, data entry, and communication to patients regarding appointment information.

Required Minimum Requirements:  A high school diploma with a minimum one year of experience working in a medical office. Computer skills required.  Must have excellent communication and interpersonal skills. Experience working in an electronic medical record application preferred. Must be proficient and organized with assigned duties.

Required Licensure, Certifications, Registrations: N/A

Job Duties and Responsibilities:

• Processes referrals for the MUSCP Primary Care offices
  • Upon receipt of referral from the MUSC Physicians Primary Care offices, schedules appointments for specialists and diagnostic testing utilizing an automated scheduling system or by contacting central scheduling.
  • Perform Referral Specialist duties as assigned by Referral Manager and maintain departmental protocol.
  • Obtain pre-authorization number from patient’s insurance company as required.
  • Data entry of referral for tracking purpose. 
  • Follow up on pending referrals in a timely manner.
  • Communicate appointment information to include appointment date, time and location with the patient. Print and mail correspondence related to scheduling when needed.
•  Serve as a liaison to all MUSC Entities and the general public.
  • Act as liaison to ensure appointment access with appropriate departments and the community offices. This role triages patient and office staff calls according to established protocol, answers questions, resolves issues and refers to appropriate departmental contact as needed. To ensure a positive overall patient experience.
  • Provide assistance with referrals to the MUSC Physicians Primary Care office staff and physicians when needed.
•  Perform routine and advanced clerical duties. 
  • Answer multi-line telephone, handle calls appropriately, filing and make copies.
  • Responsible for maintaining adequate inventory of office supplies with the approval of the Referral Manager.
  • All other related duties as assigned by Referral Manager

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.  Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs.  Infrequently work in dusty areas and confined/cramped spaces.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 1 year

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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