RN Coordinator – Ambulatory

Job Description Summary

Position Type: Hybrid (Onsite & Remote)
Reports To: Program Leadership Location: Charleston
Status: Full-time

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Position Overview

We are seeking an experienced and dynamic Registered Nurse (RN) Coordinator to support our Ambulatory Palliative Care clinic and pilot partnership focused on patient-centered care and clinical innovation. The RN Coordinator will serve as a leading point of contact for patients, triaging care needs, navigating clinical pathways, and collaborating with multidisciplinary teams to ensure the success of the program. This individual will play a vital role as both a leader and a liaison—bridging patients, providers, program leadership, and external partners.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000584 CHS - Palliative Care (Main)

Pay Rate Type

Salary

Pay Grade

Health-29

Scheduled Weekly Hours

40

Work Shift

Job Description

Key Responsibilities

• Triage & Navigation: Assess patient needs, provide timely triage, and guide patients through appropriate clinical pathways.
• Patient Interaction: Build strong relationships with patients, ensuring compassionate communication, education, and follow-up.
• Clinical Coordination: Collaborate with physicians, advanced practice providers, and support staff to ensure smooth care transitions.
• Program Outreach: Outreaching and enrolling (patients/families) or (new referrals) in program initiatives and coordinating new patient visits with the interdisciplinary team.
• Program Leadership Liaison: Act as a central point of contact between frontline clinical operations, program leadership, and external partners.
• Data Collection & Reporting: Gather, track, and analyze patient and program data to inform continuous improvement and meet reporting requirements.
• Collaboration & Teamwork: Work closely within a high-performing, advanced clinical team, demonstrating professional accountability and respect.
• Leadership & Initiative: Take ownership of workflows, proactively solve problems, and contribute to the development of best practices.
• Organization & Process Management: Maintain highly organized systems for documentation, scheduling, and follow-up to support program efficiency.

Additional Job Description

Qualifications

• Active Registered Nurse (RN) license in good standing.
• Minimum 5 years of clinical nursing experience; experience in care coordination, case management, or nursing management preferred.
• Strong background in clinical navigation, triage, and patient education.
• Demonstrated ability to work within an advanced interdisciplinary team.
• Proven experience with data collection, reporting, and outcome measurement.
• Exceptional organizational skills and attention to detail.
• Ability to communicate clearly and professionally with patients, colleagues, leadership, and external partners.
• Self-starter with strong problem-solving skills and the ability to manage competing priorities in a hybrid work environment.
• Proficiency with electronic health records (EHRs), data management tools, and MS Office Suite.

Key Competencies

• Patient-centered care mindset
• Collaboration & teamwork
• Leadership & influence without direct authority
• Adaptability in a pilot/innovation environment
• Strategic communication & liaison skills
• Critical thinking and decision-making
• High degree of accountability and self-direction

This is a unique opportunity to be part of a program that is involved in shaping the future of care delivery. As the RN Coordinator, you will be empowered to take initiative, contribute to program development, and make a meaningful impact on patients, teams, and the broader healthcare community.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees