Support Analyst - OurDay Sustainment Team

  • 547122
  • Charleston, South Carolina
  • Planning - Strategic Planning
  • Business Operations
  • Full Time

The Support Desk Analyst plays a significant role in ensuring next level support to MUSC. This position works closely with internal teams to troubleshoot and recommend effective resolutions for optimal end-user experience.


Reporting to Support Desk Manager, the Support Desk Analyst is responsible for, but not limited to the following:

  • Serve as Tier 1 for Workday related tickets providing exceptional technical and customer service
  • Use basic troubleshooting techniques and provided Workday scripts to resolve or route issues pertaining to Workday
  • Demonstrate effective and efficient troubleshooting and problem-solving skills
  • Collaborate with Workday subject matter experts to resolve more complex tickets
  • Ensure end-users are updated on progress of issue resolution per support desk standards
  • Maintain ticket system and escalate to appropriate Workday Analyst when necessary
  • Work closely with Workday teams to identify trends and document solutions
  • Share knowledge by creating and maintaining procedural documents and technical instructions


  • Bachelor’s degree in an IT related field or related experience
  • Experience with IT support-related work or strong desire to learn
  • Understanding of Workday
  • IT Support ticketing system experience highly valued
  • Microsoft Office proficient


  • Next level customer service skills
  • Strong troubleshooting skills with high attention to detail
  • Ability to collect and analyze information with active listening skills
  • Strong collaboration and communication skills
  •  Detail-oriented, results-driven, and process-oriented
  • Familiarity with a variety of concepts, frameworks, best practices, and procedures within the IT support discipline

Physical Requirements

  • Ability to perform job functions in an upright position. (Frequent)
  • Ability to perform job functions in a seated position. (Frequent)
  • Ability to perform job functions while walking/mobile. (Frequent)
  • Ability to climb stairs. (Infrequent)
  • Ability to climb ladders. (Infrequent)
  • Ability to work indoors. (Continuous)
  • Ability to bend at the waist. (Infrequent)
  • Ability to twist at the waist. (Infrequent)
  • Ability to squat and perform job functions. (Infrequent)
  • Ability to perform 'pinching' operations. (Infrequent)
  • Ability to fully use both hands/arms. (Frequent)
  • Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
  • Ability to reach in all directions. (Frequent)
  • Possess good finger dexterity. (Frequent)
  • Ability to maintain tactile sensory functions. (Continuous)
  • Ability to lift and carry 25 lbs., unassisted. (Infrequent)
  • Ability to lift objects, up to 25 lbs., from floor level to height of 36 inches, unassisted. (Infrequent)
  • Ability to lower objects, up to 25 lbs., from height of 36 inches to floor level, unassisted. (Infrequent)
  • Ability to push/pull objects, up to 25 lbs., unassisted. (Infrequent)
  • Ability to maintain 20/40 vision, corrected. (Continuous)
  • Ability to see and recognize objects close at hand. (Continuous)
  • Ability to see and recognize objects at a distance. (Frequent)
  • Ability to match or discriminate between colors. (Frequent)
  • Ability to determine distance/relationship between objects, depth perception. (Frequent)
  • Good peripheral vision capabilities. (Frequent)
  • Ability to maintain hearing acuity, with correction. (Continuous)
  • Ability to hear and understand whispered conversations at a distance of 3 feet. (Frequent)
  • Ability to perform gross motor functions with frequent fine motor movements. (Frequent)

Not employed or contracted at MUSC?

External Applicants, Apply Now


Are you a current employee or contractor at MUSC? Please log in to OurDay with your NetID.

Apply on Internal Careers Site


People like you also viewed

Registered Nurse II - Ambulatory Resource Float Pool - Pediatrics

CHS - Administration - Nursing R-0000002536 Charleston South Carolina United States Charleston Nursing Nursing/Advanced Practice Provider/Therapist
Job Description Summary The Registered Nurse II for the Ambulatory Resource Team reports to the Manager or directed Leader. Under general supervision, the RN II provides individualized, goal directed patient care to families and patients at the co...

Patient Care Technician II

KER - Geriatric Psych Care (KMC) R-0000005572 Camden South Carolina United States Camden Healthcare Support Clinical & Research Support Services
Job Description Summary The Patient Care Technician (PCT) reports to the Nurse Manager. Under the direct supervision of a Registered Nurse, the PCT performs multi-skilled activities to support a decentralized patient-centered approach to patient c...

UNIV - Paid Student - Department of Public Health Sciences (Invite Only)

CHS - College of Medicine - Public Health Sciences Administration R-0000007927 Charleston South Carolina United States Charleston Intern/Student/Fellow Students & Trainees
Job Description Summary The Department of Public Health Sciences is seeking a student to assist MPH faculty with administrative tasks for classes during the academic semester. Entity Medical University of South Carolina (MUSC - Univ) Worker Type E...

UNIV - Program Coordinator I - Ophthalmology Department

CHS - College of Medicine - Ophthalmology R-0000007931 Charleston South Carolina United States Charleston Administrative/Operations/Program/Project Management Business Operations
Job Description Summary The Opthalmology Department is seeking a candidate to serve as the Department of Ophthalmology Residency and Medical Student Coordinator and Office Manager under limited supervision of the Ophthalmology Residency Program Di...

UNIV - Open Rank - Department of Dermatology

COM Dermatology CC R-0000007933 Charleston South Carolina United States Charleston Faculty-University Faculty
Job Description Summary The Department of Dermatology and Dermatologic Surgery is seeking a part time dermatologist to provide clinical care. Duties will include outpatient clinics at the Medical University of South Carolina’s main campus and/or s...

UNIV- Research Specialist I- Department of Regenerative Medicine

CHS - College of Medicine - Regenerative Medicine Operations R-0000007945 Charleston South Carolina United States Charleston Laboratory Clinical & Research Support Services
Job Description Summary The research specialist will work under general supervision by the PI and Lab manager and will be part of a basic science research laboratory that focuses on molecular genetics of cardiac diseases and stem cell biology. Th...

Not ready to apply? Join our Talent Network to stay in the loop.

Not You?

Thank you for your interest in working at MUSC!

Get tailored job recommendations based on your interests.

Not You?

Thank you

Apply Now

Not You?

Thank you