Communications Specialist I

Tasks/Duties Include, but are not limited to: 

• Answer all incoming calls to the main MUSC line. 

• Appropriately direct calls from hospital staff and outside calls per their specified needs 

• Send all emergency life safety group pages within the hospital urgently and efficiently  

• Maintain all paging service for MUSC  

• Maintain and update MUSC on-call calendars 

• Answer a constant flow of customer calls with minimal wait times. 

• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. 

• Direct all calls and pages with accuracy and professionalism. 

• Ensure front desk interactions and documentation are accurate and efficient 

• Provide support and assistance during emergency operations and events.  

• Program and/or register pagers for each paging account 

• Maintain the pager inventory for MUSC  

• Monitor the online paging service- Simon Web  

• Accurately use the Spok Smart Center console to monitor and maintain pages, call calendars, directory, and inpatient information. 

• Provide directory assistance for employees and patients  

• Provide outside dialing service to all employee which allow for patient contact 

• Dial and connect international calls for employees of MUSC  

• Provide Afterhours services for callers to provide but not limited to on-call paging for the on-call provider 

• Provide contact to interpreter services for patients and employees connecting with patients