Financial Counselor (Financial Assistance)

Job Description Summary

The Financial Services Representative is responsible for providing onsite financial counseling for the patients and families. Facilitates and authorizes the MUSC Hospital Financial Assistance Policy. Accountable for assisting patients with regards to applying for financial assistance, or other resources identified revealing the ability to pay out of pocket for MUSC Health services. Informing patients of copayments, deductibles, and/or deposits that need to be paid prior to services being rendered. Informing families of financial assistance decisions, when needed instruct families to follow up with Billing Office.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004164 SYS - Financial Services

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

40

Work Shift

Job Description

Entity/Organization: MUSC Physicians (MUSCP)

Hours per week:  40

Scheduled Work Hours/Shift:  Monday - Friday 8:00am - 5:00pm

Pay Basis/FLSA:  Hourly/Non-Exempt

Job Summary/Purpose: The Financial Services Representative is responsible for providing onsite financial counseling for the patients and families. Facilitates and authorizes the MUSC Hospital Financial Assistance Policy. Accountable for assisting patients with regards to applying for financial assistance, or other resources identified revealing the ability to pay out of pocket for MUSC Health services. Informing patients of copayments, deductibles, and/or deposits that need to be paid prior to services being rendered. Informing families of financial assistance decisions, when needed instruct families to follow up with Billing Office.

Required Minimum Training and Education: High school diploma with two (2) years customer service/collections experience, or bachelor’s degree and one year customer service/collections experience. Knowledge of medical terminology, and knowledge/understanding of health insurance preferred. Must be proficient in Microsoft Word and Excel, with knowledge of Epic preferred. Must be punctual and dependable, and have excellent interpersonal and oral and written communication skills. Exhibit good organizational skills, strong initiative to be goal oriented. Establish and maintain effective relationships with necessary contacts. Must have a sense of professionalism and continuously seeks self-improvement. 

Required Licensure, Certifications, Registrations: N/A

Degree of Supervision:  Work independently with minimum supervision; Excellent interpersonal, written and oral skills are required; Ability to analyze, determine necessary steps to provide expected outcome and follow through with actions.

Additional Duties and Responsibilities:

• Function as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.
• Collect, copy, fax, or email, and sort all information related to the enrollment process (birth certificates, social security cards, wages, workman’s compensation, unemployment, auto insurance, health insurance, IEP, letter of medical necessity, w2, income tax returns, court documents, letters of financial support, visas, green cards, immigration documents, etc.
• Perform assessment and verification of documents with necessary parties and communicates information to necessary parties.
• Performs follow up and communicates with patient(s) as needed.
• To work accounts assigned to patient work queues in Epic meeting departmental established expected metrics.
• Compliant with all MUSC Health Policies and Procedures.
• Other duties as assigned.

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.  Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs.  Infrequently work in dusty areas and confined/cramped spaces.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees