Guest Services Representative

Job Description Summary

The Guest Services Representative reports to the Manager of Guest Services.  Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas.  In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000451 CHS - Guest Services

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

40

Work Shift

Job Description

The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient units and information services areas. In addition,this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors.

The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

Additional Job Description

High school diploma or equivalent (GED) and two years directly related customer service work experience; or an associate’s degree and one year directly related customer service work experience; or A Bachelor’s degree may be substituted for the related work experience. Computer experience required. This role requires the ability to work weekends and staggered shifts.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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