Job Description Summary
MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina.Entity
MUSC Community Physicians (MCP)Worker Type
EmployeeWorker Sub-Type
RegularCost Center
CC004701 MCP - Patient Access Center - MidlandsPay Rate Type
SalaryPay Grade
Health-31Scheduled Weekly Hours
40Work Shift
Job Description
The Manager of Call Center Operations reports to the Executive Director, Enterprise Patient Access. Under limited supervision, the Manager of Call Center Operations provides visible and proactive management to maintain effective operations and to promote customer satisfaction. This role maintains daily operational call center activities including supervision of call center staff to promote accuracy and optimal customer service. This position ensures call center best practices are achieved in areas of key performance indicators, quality, customer satisfaction and staff engagement, with continuous focus on people, process and technology.
Minimum Education and Experience:
Bachelor's Degree or Equivalent
7 years progressive work experience and 2 years management experience
Additional Job Description
Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
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Thank you
MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides health care to patients within the rural health network throughout the state of South Carolina.
MCP has physician clinics in Columbia, Kershaw, Florence, Marion, Lancaster, Chester, Beaufort, Bluffton, and Orangeburg and is continuing to expand into new regions. MUSC is proud to support the rural health network by intensifying its efforts to increase access to health care throughout the state of South Carolina.
Thank you for your interest in working at MUSC!
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