Job Description Summary
Coordinate and manage the operations of a physician medical office in the Department of Psychiatry. Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling, and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background.Entity
University Medical Associates (UMA) Only Employees and FinancialsWorker Type
EmployeeWorker Sub-Type
RegularCost Center
CC001057 COM PSYCH Youth CCPay Rate Type
HourlyPay Grade
Health-21Scheduled Weekly Hours
40Work Shift
Day (United States of America)Job Description
Job Purpose: Coordinate and manage the operations of a physician medical office in the Department of Psychiatry. Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling, and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background.
Education and Work Experience: High School diploma or equivalent education required. One year of customer service experience required. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers, and establish and maintain effective relationships with others.
Degree of Supervision: minimal; weekly or biweekly check ins will occur with supervisor
Job Responsibility: Upon patient arrival, obtain and update demographic and insurance information for all patients for in office/in person visits. For virtual visits, the Care Coordinator needs to call the patient to verify this information. (20%)
Success Criteria:
Job Responsibility: Ensure the rescheduling of all patients, whether in person or virtual. (20%)
Success Criteria:
Job Responsibility: Meet standard productivity metrics while performing the pre-registration and registration process. (10%)
Success Criteria:
Job Responsibility: Complete all regulatory and compliance related forms for the visit. (10%)
Success Criteria:
·Consistently complete the Medicare Secondary Payer (MSPQ) questionnaire, if applicable.
·Maintain skills and knowledge of HIPAA, regulatory, and compliance polices in order to obtain necessary paperwork and permissions from patients and families.
·Review and scan any HIPAA or Compliance related paperwork into the patient’s record as appropriate, and ensure all documents are provided to the patient.
Job Responsibility: Provide the primary support to Psychiatrists, Fellows, Residents, Psychologists, APPs, LISWs, LPCs, PhD Interns, and students. (10%)
Success Criteria:
Job Responsibility: Provide general office coordination. (5%)
Success Criteria:
Job Responsibility: Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement. (10%)
Success Criteria:
Job Responsibility: Demonstrate commitment to positive patient and family experiences and excellence in customer service. (10%)
Success Criteria:
Job Responsibility: Other duties as assigned. (5%)
Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.
Additional Job Description
High School diploma or equivalent education required. One year of customer service experience required. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers, and establish and maintain effective relationships with others.If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
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