MUSCP - RN In Basket/Triage Nurse - Orthopedics at West Ashley Medical Pavilion

Job Description Summary

The Registered Nurse, Phone Triage for the Access Center reports to the Patient Access Center RN Coordinator. Under general supervision, the RN II provides individualized, goal directed patient care to families and patients at the competent level utilizing the principles and practices of the nursing process; delivers safe and effective care and interacts with other members of the health care team to achieve desired results and outcomes. Functions as a cohesive member of the Call Center team facilitating patient care and treatment through telephone and electronic encounters. The duties include but are not limited to: respond to callers health information inquires (via telephone and internet) and facilitate referrals; provide verbal/printed health information; provide nursing triage for all ages of patients using established guidelines and direct callers to the most appropriate level of care. Demonstrates excellent customer service skills and behaviors.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC001992 UMA AMB MULT West Campus Multi Specialty CC

Pay Rate Type

Hourly

Pay Grade

Health-26

Scheduled Weekly Hours

40

Work Shift

Job Description

The In-basket nurse will report to the Ambulatory Service Manager. Under general supervision, this position will support the Orthopedics in-basket workload.  Items such as patient advice request, result notes, medication refill requests, prior authorizations, refill errors, and all other items.  The RN working to support the clinics in-basket pools, allows them to handle these items for Orthopedics to the top of their licensure.

Additional Job Description

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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