Operations Manager I

Job Description Summary

The Operations Manager reports to the Director of Operations and provides direction and management in the areas of receiving, processing, and delivery of healthcare and hospital-related linens across the Charleston Division. Manages, develops, and trains staff to ensure the safe processing of quality products that meet established healthcare guidelines. Responsible for the fiscal management of department costs and expenses and the ability to forecast expenses and maintain the department budget in collaboration with the Director of Operations. Responsible for analysis, SBARs, business proposals, and presentation of linen performance. The Operations Manager assumes oversight of company assets, vendor management, and preventative maintenance programs that ensure Care Team Member safety and eliminate downtime or disruption of services related to Linen Operations. The Care Team Member is responsible for creating action plans to address identified opportunities for improvement within our Linen and building operations and serves as Co-lead of the Charleston Division Linen Committee. They will be required to report to divisional leadership regarding all aspects of linen performance.

The Operations Manager oversees the operational processes in their assigned building(s), which includes, but is not limited to, Environmental Services and Food and Nutrition Services. The care team member is responsible for building requirements, including Space Committee, Environment of Care, Safety Rounds, meetings with leaders, and all other necessary components designated by Operational Leadership. Additionally, assists the Director with annual performance appraisals of staff as well as coaching, counseling, and corrective action(s) for Care Team Member improvement needs and develops action plans and Personal Development Plans for Care Team Members to assist in developing their growth and success.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000501 CHS - Linen Distribution

Pay Rate Type

Salary

Pay Grade

Health-28

Scheduled Weekly Hours

40

Work Shift

Job Description

The Manager, Linen Operations reports to the Director of Operations and provides direction and management to the areas of receiving, processing and delivery of healthcare and hospital related linens.  Manages, develops, and trains staff to ensure the safe processing of quality products that meets established healthcare guidelines.  Responsible for the fiscal management of costs and expenses of the department and the ability to forecast expenses and maintain the department budget in collaboration with the Director of Operations.  Responsible for the company assets, vendor management, and preventative maintenance programs that ensure Care Team Member safety and eliminate downtime or disruption of services. Additionally, assists the Director with annual performance appraisals of staff as well as coaching, counseling, and corrective action(s) for Care Team Member improvement needs and develops action plans and Personal Development Plans for Care Team Members to assist in development of their growth and success.

Additional Job Description

50% - Manage Charleston Division Linen Operations. Responsible for fiscal management of costs and expenses of the department and the ability to forecast expenses and maintain the department budget.

20% - supporting Environmental Services and Food and Nutrition Services departments in their designated buildings

15% - all other components of the operations manager's requirements for designated building (IOP, RT, Hollings); EOC, Safety Rounds, Meetings with leaders, and other designated by the Director of Operations.

10% - assists in Space Committee administrative work in their designated buildings – walkthroughs, strategy planning, and all other necessary components

5% - other duties as assigned

Education

Bachelor's Degree or Equivalent Work Experience. Experience: 5 years progressive work experience.

Physical Requirements

1) (C) Continuous – 6-8 hours per shift; 2) (F) Frequent – 2-6 hours per shift; 3) (I) Infrequent – 0-2 hours per shift Ability to perform job functions while standing. (F) Ability to perform job functions while sitting. (F) Ability to perform job functions while walking. (F) Ability to climb stairs. (F) Ability to work in confined/cramped spaces. (I) Ability to work indoors. (C) Ability to work outside in temperature extremes. (I) Ability to work from elevated areas. (I) Ability to walk long distances between various buildings (F). Ability to perform job functions from kneeling positions. (I) Ability to bend at the waist. (C) Ability to twist at the waist. (F) Ability to squat and perform job functions. (F) Ability to perform “pinching” operations.

(F) Ability to perform gross motor activities with fingers and hands. (C) Ability to perform firm grasping with fingers and hands. (C) Ability to perform fine manipulation with fingers and   hands.

(C) Ability to reach overhead. (F) Ability to fully use both hands/arms (C). Ability to perform repetitive motions with hands/wrists/elbows and shoulders (F). Possess good finger dexterity (C). Ability to fully use both legs. (C) Ability to use lower extremities for balance and coordination. (F) Ability to reach in all directions. (F) Ability to lift and carry 30 lbs. unassisted (F). Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted (I). Ability to lift from 36” to overhead 15 lbs. (I). Ability to push/pull objects to 30 lbs. unassisted (F).Ability to maintain vision 20/40 corrected (C). Ability to see and recognize objects close at hand (C). Ability to maintain hearing acuity, with correction (C). Ability to perform gross motor functions with frequent fine motor movements (C). Ability to work in a latex safe environment (C).Ability to determine distance/relationship between objects; depth perception. (C) Good peripheral vision capabilities. (C) Ability to deal effectively with stressful situations. (C) Ability to work rotating shifts or weekend shifts (C/F) Ability to work overtime as required.  (F)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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