Patient Access ED Registration Supervisor

Job Description Summary

The Patient Access Supervisor leads the operations and staff in Patient Access Service areas including registration, pre-registration, pre-certification, scheduling, insurance verification and financial counseling. Prioritizes and coordinates patient flow and ensures smooth patient flow to service delivery areas. Performs quality and process improvement activities as needed.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004777 ORBG - ED Registration

Pay Rate Type

Salary

Pay Grade

Health-24

Scheduled Weekly Hours

40

Work Shift

Job Description

Work Environment:

Primarily works in an office environment with moderate traffic.

Supervisory Responsibilities:

The Patient Access Supervisor is responsible for the onboarding, training and supervision of staff in a designated area of Admitting and Registration.

Financial Responsibilities:

Includes, but not limited to the ability to determine and present to patients their financial responsibilities, the collection of deposits or co-pays, and to facilitate payment arrangements.

Essential Functions:

• Collects demographic and insurance information from incoming patients relating to services needed at Regional Medical Center. Assists in the completion of admissions or insurance forms.
• Contacts insurance providers to verify coverage and obtain authorization for services. Utilizes eligibility services and online web site access when applicable.
• Reviews patient encounters to ensure accurate completion of the registration conversation in an effort to reduce reimbursement denials and improve quality from the department. Assists in the completion of work lists, reports, and other duties relating to QI initiatives as assigned.
• Provides supervision and guidance of registration staff while relying on experience and judgment to remedy situations that require immediate attention.
• Provides appropriate feedback back-up to staff during times of absence and staff shortages.
• Responsible for the training of new employees and other employees as directed.
• Ensures that financial protocols and requirements are met while providing caring access to patients receiving services at MUSC.
• Maintains a professional appearance.
• Collaborates with customers (patients, nursing, physicians, physician practices, insurance companies, ancillary departments, other departments making up the revenue cycle) to monitor quality outcomes.
• Maintains standards of service excellence by following AIDET. Provides and promotes a professional, positive climate within the workplace:  A - Acknowledge I- Introduce 
• D- Duration E- Explanation T- Thank You
• Performs other related duties as assigned by the Patient Access Manager.

Physical Requirements:

Physical requirements are primarily related to the essential functions of any job. In order to perform the essential functions of this position, you must be able to sit, walk, stand, use your hands, reach, talk, and hear.  Lift or exert energy up to 5-10 pounds 75 % of the time and up to 15 pounds 25% of the time. Close vision, distance or clear vision at 20 ft. or more and the ability to observe an area that can be seen to move up and down or left and right.

Mental Requirements:

Must have strong interpersonal communication skills along with the ability to calculate, assess and analyze information to include insurance benefits and policies information relating to the coverage of medical services. Must have the ability to write effectively and communicate information in a clear and concise manner. Must have the ability to deal with concrete and abstract concepts, and interpret verbal, non-verbal, written instructions.

Age Groups:

This position primarily interacts with adolescents, adults and aging adults. It does not provide direct patient care. All staff members must be able to demonstrate the knowledge and skill necessary to meet the physical, psycho/social, educational, safety, and related needs of the persons in the assigned work area.

Additional Job Description

Minimum Qualifications:

Requires a high school diploma. An associate degree in business or healthcare field preferred.  At least 3+ years of prior experience in Access services or similar area. Exposure to insurance verification +/or registration required. Individual must be familiar with the standard concepts, practices, and procedures within the field of patient access.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees