Patient Access Representative I

Job Description Summary

Performs outpatient and inpatient registration functions, provides general information to hospital users, patients, and families, ensures that patients meet financial requirements, provides excellent patient focused customer service, and communicates effectively to service delivery areas to maximize patient flow and customer service.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004777 ORBG - ED Registration

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Job Description

Gathers and validates the required comprehensive pre-registration/registration data set; obtains required forms and signatures; obtains and distributes the required forms. Estimates charges for up-coming services and calculates anticipated third party and patient liability.  Collects deposits as appropriate.  Participates in the balancing of the cash drawer as directed. Answers incoming telephone calls to all department areas and provides assistance to caller. Ensures patient has correct armband placed on arm/limb through proper identification and has a signed consent prior to reporting for the procedure. Attends meetings as designated by direct supervisor or Patient Access Manager. Researches returned mail to identify incorrect addresses.  Updates the hospital information system with corrected information.

Additional Job Description

High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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