Patient Counselor - ED Registration

Job Description Summary

Performs outpatient and inpatient registration functions, provides general information to hospital users, patients, and families, ensures that patients meet financial requirements, provides excellent patient focused customer service, and communicates effectively to service delivery areas to maximize patient flow and customer service.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004766 ORBG - BBEMC Registration

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Job Description

Work Environment

Primarily works in an office environment with moderate traffic that involves numerous meetings, subject to interruptions and occasionally works irregular hours.

             

Supervisory Responsibilities

None.

Financial Responsibilities

None.

Essential Functions

• Gathers and validates the required comprehensive pre-registration/registration data set; obtains required forms and signatures; obtains and distributes the required forms.
• Estimates charges for up-coming services and calculates anticipated third party and patient liability. 
• Collects deposits as appropriate. 
• Participates in the balancing of the cash drawer as directed.
• Answers incoming telephone calls to all department areas and provides assistance to caller.
• Ensures patient has correct armband placed on arm/limb through proper identification and has a signed consent prior to reporting for the procedure.
• Attends meetings as designated by direct supervisor or Patient Access Manager.
• Research returned mail to identify incorrect addresses. 
• Updates the hospital information system with corrected information.
• As available, transports patients to appropriate destinations.
• Performs other miscellaneous and related duties as assigned or requested by immediate supervisor, Patient Access Manager, Director of Revenue Cycle or Vice President of Finance.

Physical Requirements

Physical requirements are primarily related to the essential functions of any job. In order to perform the essential functions of this position, you must be able to sit, walk, stand, use your hands, reach, talk, and hear.  Lift or exert energy up to 10 pounds 75 % of the time and up to 25 pounds 25% of the time. Close vision, distance or clear vision at 20 ft. or more and the ability to observe an area that can be seen to move up and down or left and right.

Mental Requirements

Has the ability to respond to sensitive inquiries or complaints from guests, regulatory agencies, staff and members of the business community, and to write persuasive correspondence.  Able to define problems, collect data, establish facts, and draw valid conclusions. Deals with concrete and abstract concepts and interpret verbal, nonverbal and written instructions. 

Population Served

This position primarily interacts with adolescents, adults and aging adults. It does not provide direct patient care. All staff members must be able to demonstrate the knowledge and skill necessary to meet the physical, psycho/social, educational, safety, and related needs of the persons in the assigned work area.

Additional Job Description

High School Diploma or GED and (1) year of medical clerical experience or office experience in a healthcare environment or equivalent customer service experience. Proficient skills in Microsoft Word, Excel, and Outlook.  

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees