Population Health Engagement Manager

Job Description Summary

The Population Health Engagement Manager will collaborate with the Quality and Safety Managers, clinicians, and subject matter experts to develop programs, create training materials and execute training sessions in support of MUSC Health Alliance goals. The Population Health Engagement Manager will be directly involved with providing support related to functionality and data within Epic as well as related systems in support of Population Health at MUSC Health.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC005039 SYS - Healthy Planet

Pay Rate Type

Hourly

Pay Grade

Health-31

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

Reporting to the Director, Value Intelligence and taking direction from the Manager, Quality and Regulatory Reporting, the Population Health Engagement Manager will provide training and support to MUSC Health Leadership and care team members. The Population Health Engagement Manager will collaborate with the Quality and Safety Managers, clinicians, and subject matter experts to develop programs, create training materials and execute training sessions in support of MUSC Health Alliance goals. The Population Health Engagement Manager will be directly involved with providing support related to functionality and data within Epic as well as related systems in support of Population Health at MUSC Health.

The ideal candidate will have experience with value-based care and risk reimbursement models as well as population health programs to support those models. Epic software certification will also be highly valuable for this position.

The primary goal of the Population Health Engagement Manager is to engage directly with MUSC Health Leadership and Practice care team members to provide training and support on the use of reports and workflows in Epic. The Population Health Engagement Manager will host training sessions on various topics, and population health workflows in the Epic platform. Training materials, content and format will be developed by the Population Health Engagement Manager with direction from and collaboration with Information Solutions. The Population Health Engagement Manager will also work directly with practices to triage and solve issues and questions related to Epic, and effectively communicate and manage escalation, when required, to Information Solutions. Experience working directly with providers and practice administrative care team members as well as independently managing multiple training and/or support initiatives is a requirement.

The Population Health Engagement Manager will have direct contact with Leadership throughout the MUSC Health system, and work directly and closely with Providers and practice administrative care team members. The Population Health Engagement Manager must have strong communication and analytical skills to train Population Health software users of all levels, appropriately adjusting delivery of content as required. The Population Health Engagement Manager will work on multiple initiatives, with respective team members, simultaneously to meet the needs of MUSC Health leadership and care team members.

Job Description:

Essential Duties & Responsibilities including but not limited to:

• Assist in developing training materials and initiatives related to MUSC Population Health goals and the Epic Population Health platform. Implement, manage and execute training programs across the MUSC Health Network of Hospitals and Practices
• Work directly with Providers and care team members both remotely and in-person across the MUSC Health Network
• Point of contact and triage for issues, questions and requests related to the Epic Population Health platform.
• Respond to and solve issues and questions directly or develop plans of action to address issues, including internal escalation and/or collaboration with the Analytics and Epic teams.
• Work independently and collaboratively to provide training, support and guidance to end users of the Epic platform
• Work in collaboration with the Information Solutions team to track and manage issues, requests and develop small project plans for implementation of new initiatives in the Epic platform.
• Monitor support ticket status, prioritize and escalate as required
• Maintain Epic Population Health Platform Enhancement tracker and initiatives
• Assist in development and maintenance of Population Health Platform Knowledgebase
• Monitor Population Health Questions Inbox, identify trends, assist in development and maintenance of FAQ database/documentation
• Provide recommendations to MUSC Health Population Health leadership for continual improvement and maximization of the Epic Population Health platform in the MUSC Health environment.
• Assist in development of training strategy, roadmap and schedule. Build and produce Epic training materials – including PowerPoint presentations, videos, ‘Quick Guides’ and other documentation.
• Work with MUSC Health care team members to coordinate and schedule group and individual trainings
• Provide training and support remotely and in person at corporate locations, business units, hospitals and/or practices throughout the MUSC Health network
• Works with members of the Analytics teams to define problems and clarify objectives, determine data needs and assist in data investigation and design of Epic reports.

Organizational Requirements:

• Maintain strict adherence to all MUSC Health Policies.
• Maintain courteous and effective interactions with colleagues and providers and stake holders.
• Demonstrate an understanding of the job description, performance expectations, and competency assessment.
• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards.
• Participate in departmental and/or interdepartmental quality improvement activities.
• Participate in and successfully completes Mandatory Education.
• Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

• Bachelor's Degree, Master's Preferred
• 5-8 years in related field.
• Experience with Population Health Management programs as well as with EMRs or other clinical systems is ideal but not required.
• Experience with Epic Analytics and Epic Healthy Planet is ideal but not required.
• Epic certification is ideal but not required.

Additional Job Description

Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience

Physical Requirements:

 1) (C) Continuous – 6-8 hours per shift; 2) (F) Frequent – 2-6 hours per shift; 3) (I) Infrequent – 0-2 hours

per shift Ability to perform job functions while standing. (C). Ability to perform job functions while sitting. (C)

Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (I) Ability to work indoors.

(C) Ability to work outside in temperature extremes. (I) Ability to work from elevated areas. (F) Ability to

work in confined/cramped spaces. (F) Ability to perform job functions from kneeling positions. (I) Ability to

bend at the waist. (C) Ability to twist at the waist. (F) Ability to squat and perform job functions. (F) Ability to

perform “pinching” operations. (F) Ability to perform gross motor activities with fingers and hands. (C) Ability

to perform firm grasping with fingers and hands. (C) Ability to perform fine manipulation with fingers and

hands. (C) Ability to reach overhead. (F) Ability to perform repetitive motions with hands/wrists/elbows and

shoulders. (C) Ability to fully use both legs. (C) Ability to use lower extremities for balance and coordination.

(F) Ability to reach in all directions. (C) Ability to lift and carry 50 lbs. unassisted. (I) Ability to lift/lower

objects 50 lbs. from/to floor from/to 36 inches unassisted. (I) Ability to lift from 36” to overhead 25 lbs. (I)

Ability to exert up to 50 lbs. of force. (F) Examples include: To transfer a 100 lb. patient that can not assist

in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from

another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25

lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain vision 20/40

corrected. (C) Ability to see and recognize objects close at hand or at a distance. (C) Ability to match or

discriminate between colors. (C) Ability to determine distance/relationship between objects; depth

perception. (C) Good peripheral vision capabilities. (C) Ability to maintain hearing acuity, with correction. (C)

Ability to perform gross motor functions with frequent fine motor movements. (C) Ability to deal effectively

with stressful situations. (C) Ability to work rotating shifts. (F) Ability to work overtime as required. (F) Ability

to work in a latex safe environment. (C) *Ability to maintain tactile sensory functions. (C) *(Selected

Positions) *Ability to maintain good olfactory sensory function. (C) *(Selected Positions) *Ability to be

qualified physically for respirator use, initially and as required. (C) (Selected Positions)*

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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