Program Director – MUSC IS Affiliate Services

Responsibilities: 

Program Development 

• Anticipates and mitigates risks through initial assessments to ensure implementation plans meet stakeholder requirements and achieves strategic objectives 

• Develops a comprehensive cost model and pricing strategy incorporating necessary components to ensure program success 

• Collaborates with IS leadership and teams to prioritize and drive program related work, fostering cross-functional cooperation and alignment 

• Oversees annual accreditation activities to ensure the organization remains fully accredited following necessary Epic guidelines and requirements 

• Stays abreast of industry best practices and trends, facilitating continuous improvement and adoption of new features and functionalities to enhance program effectiveness 

Program Oversight 

• Leads all aspects of the program life cycle including engagement, due diligence, design, implementation, adoption, customer relationship management, and ongoing support 

• Responsible for the planning, oversight, and execution on all Connect implementations, both for small and large client prospects, ensuring successful project delivery from all internal / external teams 

• Accountable for program budgeting and financial oversight, ensuring program stability in collaboration with internal financial management resources 

• Performs readiness assessments and partners with implementation teams for a smooth transition from go-live to account management and post go-live support 

• Communicates effectively to inform and influence key stakeholders and end-users, ensuring alignment and understanding of program goals and objectives 

• Collaborates with key stakeholders to define deliverables and establish strategic roadmaps for the program 

• Regularly meets with Connect stakeholders at all levels to ensure organizational alignment 

• Sets clear expectations with Connect customers on cost, proper communication channels, support structure, necessary governance, etc. 

Team Leadership & Client Development / Collaboration 

• Leads and manages the MUSC Health Epic Community Connect Affiliate Services team, overseeing all HR related functions and works to optimize team performance, collaboration, and productivity 

• Provides direct oversight of Connect Customer Success Managers (CSMs) to ensure the delivery of exceptional customer satisfaction and support for clients 

• Manages the overall relationship between MUSC Health, Connect clients, and other key stakeholders [Epic, 3rd party vendors, etc.], fostering strong partnerships and collaboration 

• Cultivates and sustains internal relationships, gathering customer feedback, and advocating for clients’ interests in program meetings 

• Interfaces with sales, legal, finance, and ePMO departments to ensure comprehensive support and alignment with Connect program objectives 

• Generates leads for the MUSC Health Affiliate Network, inclusive of the Regional Hospital Network (7 hospitals across the state), Telehealth, and Business Health 

 
Please note, this is not a hybrid role. The selected candidate is expected to be on-site and/or traveling to other MUSC Health System Facilities up to 70%. There is a strong in-person culture at MUSC and this role is expected to lead a large team F2F as well as conduct other cross functional and executive/leadership team meetings in person. While there is work from home flexibility as schedules allow, relocation to the Charleston area is strongly preferred and candidate must live in South Carolina. 

Education/Skills/Work Experience: 

• Bachelor’s degree with 8 years related work experience or Master’s degree in a related field with 4 years related work experience [degree in IT, industrial engineering, business, or healthcare-related field preferred] 

• Minimum of 3 years in a leadership role managing Epic or Epic Community Connect 

• Demonstrated success in managing large, complex programs and teams 

• IT Service Management experience 

• Documented record of accomplishment in program development / project management in healthcare IT 

• Expert level skill with MS Office Suite [Project, Word, Excel, PowerPoint] 

• Excellent interpersonal and facilitation skills and demonstrated executive presence 

• Ability to learn, understand, and apply new technologies 

• Moderate to expert levels of knowledge around IT and healthcare sector concepts and trends 

• PMP certification preferred; healthcare project management experience required