Referral Management Specialist Position-$1000 Sign-On Bonus

Job Description Summary

The Referral Management Specialist I serves as the first point of contact for patients and referring providers seeking referral information and access to care at MUSC. Working in a fast-paced call center environment, this role is responsible for facilitating referral processes and scheduling appointments for various specialties and primary care providers using an automated scheduling system.

This position triages patient calls according to established protocols, provides general information, resolves issues when appropriate, and escalates clinical matters to the appropriate clinical team. Additionally, the Referral Management Specialist I collects and inputs accurate demographic, insurance, and contact information to support effective patient registration and enhance the revenue cycle.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000593 CHS - Patient Access Center

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

About the Department:

The MUSC Patient Access Call Center is a centralized hub supporting the TTP-EP Contact Center, Medical Authorizations team, and Referral Management team. As the front line of patient interaction, the center plays a vital role in:

• Coordinating patient registration for both inpatient and outpatient services

• Ensuring accurate data collection for efficient billing and revenue cycle processes

• Providing responsive and compassionate customer service to patients and referring providers

The Referral Management team specifically focuses on guiding patients through the referral process, ensuring timely access to the care they need across MUSC’s healthcare system.

Additional Job Description

Key Responsibilities:

• Serve as the initial contact for patients and referring providers.

• Facilitate the referral and appointment scheduling process across multiple specialties.

• Use call center protocols and automated systems to manage scheduling and data entry.

• Triage calls using standardized algorithms; refer clinical issues to the appropriate teams.

• Collect and verify patient demographic, insurance, and contact information.

• Ensure high-quality customer service and patient satisfaction.

• Maintain a strong understanding of referral workflows and department procedures.

Minimum Qualifications:

• Education:

  • Bachelor’s degree from an accredited college or university OR

  • High school diploma or equivalent (GED) and at least two (2) years of experience in a medical office, call center, or customer service environment.

• Skills & Requirements:

  • Ability to prioritize and manage multiple tasks in a dynamic, high-volume setting.

  • Strong computer proficiency, including Windows, Excel, and web navigation.

  • Excellent verbal and written communication skills.

  • Strong problem-solving and customer service abilities.

  • Self-directed with the ability to collaborate across teams.

  • Typing speed of 35 cwpm required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees