Student Intern - Information Solutions/Business Applications - MyChart Support-1

Job Description Summary

The IS Intern opportunity gives the candidate visibility across all areas of Information Solutions. Specificity on project management, administration, finance, human capital, and general business operations. The experience will give the candidate an up-close view of how IT fits in the organization's strategy. Will allow for collaboration among executive leaders, directors, and managers.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Temporary

Cost Center

CC001352 Information Technology

Pay Rate Type

Hourly

Pay Grade

University-00

Pay Range

$0 - $0 - $0

Scheduled Weekly Hours

25

Work Shift

Day (United States of America)

Job Description

The IS Intern opportunity gives the candidate visibility across all areas of Information Solutions. Specificity on project management, administration, finance, human capital, and general business operations. The experience will give the candidate an up-close view of how IT fits in the organization's strategy. Will allow for collaboration among executive leaders, directors, and managers.

Job Duties:

25% - Solution Delivery: Responsible for the delivery and support of effective solutions and services such as, but not limited to: Interns support clinical, business, academic, and research applications to fit the needs of customers. Intern must provide accurate, quality analyses of new build, conduct testing, locate potential problems and solve them in an efficient manner, and ensure operational readiness.

Success Criteria: • Resolves routine questions and problems, and refers more complex issues to their preceptor and team • Utilizes resources to effectively troubleshoot and resolve basic trouble tickets and minor requests for enhancement • Practices good communication skills • Provides answers to customers by identifying problems, researching answers and guiding customers through corrective steps

25% - Operations and Quality: Provides operational support in functional areas. Intern consults with preceptor and team to help develop solutions to fit clients' needs. Intern must provide accurate, quality analyses of new program applications, as well as conduct testing, locate potential problems, and solve them in an efficient manner.

Success Criteria: • Able to support systems and workflows in area of internship • Demonstrates working knowledge in the areas and systems supported • Develops working relationships internally within the team, department, and within the stakeholder group • Familiarizes self with all departmental policies and procedures related to testing and change control • Familiarizes self with vendor tools, internal documentation, etc. to increase knowledge of areas of responsibility • Consistently documents procedures in support call system and knowledgebase • Works proactively to minimize potential systemic issues • Develops workflows with assistance

25% - Project/Product Management: Successfully completes assigned tasks and projects using industry and team documentation standards, and methodologies.

Success Criteria: • Meets established deadlines • Participates in projects at a variety of levels • Completes all required documentation • Uses MUSC standard tools and processes as a member of IS project teams

25% - Personal Growth: Develops and maintains relationships within work area for professional growth.

Success Criteria: • Demonstrates basic knowledge in the areas and systems within their internship • Establish relationships within work area to facilitate collaboration with teammates and other colleagues • Seeks and receives constructive feedback from preceptors and co-workers • Learns and then demonstrates the MUSC Standards of behavior as evidenced in the above ratings

Minimum requirements:

Interns are utilized within Information Solutions as temporary employees who carry the same responsibilities and accountabilities as regular staff on their assigned teams. Interns may serve in one or more IS roles, such as clinical analysts, business analysts, project managers, software engineers, financial analysts, information security analysts, system educators, and general support roles across the MUSC enterprise.

Interns are assigned duties, projects, and tasks that they will be expected to manage to successful conclusion with very limited supervision. Like all staff within Information Solutions, they will be accountable for managing their own time once assigned work, and for asking for additional work when they have available bandwidth. All IS staff, including Interns, are required to submit weekly time sheets where all time worked is logged so that we may better determine “the cost of IS" to the enterprise and ensure our resources are focused on MUSC’s highest priorities.

Interns are expected to be inquisitive, self-driven, professional, and self-motivated to learn by seeking out and accepting assignments outside of their current knowledge and comfort zone, and being successful on those assignments through conducting research on the topic using proven IS and Healthcare sources (Gartner, Forrester, KLAS, PMI, NIST, AMA, NIH, etc.), collaborating with others, developing new skills and knowledge, and asking questions of those around them.

Based on their team, Interns may participate in and support system upgrades and go lives with mission critical systems, such as Epic, WorkDay (OurDay), and ServiceNow and their related modules and functionality, providing training, at-elbow support, testing oversight, and command center support as needed to support the MUSC mission.

Also based on their team, Interns may plan, design, build/configure, and test software, hardware, or software as a service (cloud) in order to support the MUSC mission.

All IS Interns will serve all MUSC locations (e.g., Charleston, Florence, Lancaster, Midlands, etc.) and across all three areas of our mission, including education, research, and patient care.

Physical Requirements: 

Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to lift and carry 15# , unassisted. (Infrequent) Ability to lift objects from floor level to height of 36 inches, to 15#, unassisted. (Infrequent) Ability to lower objects, to 15 #, from height of 36 inches, unassisted. (Infrequent) Ability to push/pull objects to 15 #, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous) Must be ambidextrous. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas (Infrequent).

Additional Job Description

High school diploma. Student of MUSC, other university or institution.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees