Transplant Program Specialist I (Scheduler) - Health

Job Description Summary

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000728 CHS - Transplant - Kidney Adult (Main)

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Work Shift

Job Description

Transplant Job Descriptions Our Day

Transplant Program Assistant—Phone Triage and Scheduling

Job Description

The Transplant Program Assistant (Phone Triage and Scheduling) reports to the Transplant Program Manager of the Transplant Center. Under general supervision, the Transplant Program Assistant helps to establish, coordinate and perform all administrative duties required to support the transplant team. The position operates as the liaison between patient and the Transplant Center’s clinical staff in communicating relevant information by telephone and written correspondence. Additional responsibilities include maintaining the transplant data base and accurate data entry, ongoing training of new staff and keeping up to date with the regulatory changes in UNOS and CMS

Job Requirements

High School Diploma or equivalent (GED) with a minimum of three years of work experience in a data entry/administrative position; or an associate degree with two years of work experience in a data entry/administrative position: or a bachelor’s degree with one year of work experience in a data entry/administrative position. Ability to establish and maintain cooperative working relationships with a wide range of groups and individuals. Extensive knowledge of office management, policies and practices in a complex environment required. Ability to establish cooperative working relationships with diverse groups and individuals, medical staff, and other health care disciplines and understanding of the consultative process.

Physical Requirements

 (C)ontinuous = 6-8 hours per shift; (F)requent = 2-6 hours per shift; (I)nfrequent = 0-2 hours per shift) Ability to perform job functions while standing (C), while sitting (C), while walking (C). Ability to climb stairs (I). Ability to work indoors (C). Ability to work outside in temperature extremes (I). Ability to work from elevated areas (F). Ability to work in confined/cramped spaced (F). Ability to perform job functions from kneeling positions (I). Ability to bend at the waist (C). Ability to twist at the waist (F). Ability to squat and perform job functions (F). Ability to perform “pinching” operations (F). Ability to perform gross motor activities with fingers and hands (C). Ability to perform firm grasping with fingers and hands (C). Ability to perform fine manipulation with fingers and hands (C). Ability to reach overhead (F). Ability to perform repetitive motions with hands/wrists/elbows and shoulders (C). Ability to fully use both legs (C). Ability to use lower extremities for balance and coordination (F). Ability to reach in all directions (C). Ability to lift and carry 50lbs. unassisted (I). Ability to lift/lower objects 50lbs from/to floor from/to 36 inches unassisted (I). Ability to lift from 36” to overhead 25lbs (I). Ability to exert up to 50lbs of force (F), examples include: To transfer a 100lb patient that cannot assist in the transfer requires 50lbs of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20lbs of force is needed to push a 400lb patient in a wheelchair on carpet. 25lbs of force is required to push a stretcher with a patient with one hand. Ability to maintain vision 20/40 corrected (C). Ability to see and recognize objects close at hand or at a distance (C). Ability to match or discriminate between colors (C). Ability to determine distance/relationship between objects; depth perception (C). Good peripheral vision capabilities (C). Ability to maintain hearing acuity, with correction (C). Ability to perform gross motor functions with frequent fine motor movements (C). Ability to deal effectively with stressful situations (C). Ability to work rotating shifts (F). Ability to work overtime as required (F). Ability to work in a latex safe environment (C)

Job Responsibilities

60% Provides administrative support to the transplant team throughout the transplant phases; pre-transplant, intra-transplant, waitlist and post-transplant. Obtain, coordinate, and maintain transplant patient records.  Work in conjunction with patients and referring providers to assist patients in accessing transplant resources and care.   

Success Criteria:

Demonstrates compliance with designated workflows as measured by chart audits and EMR reports.

Document all communication with patient and outside agencies in the EMR.

Ensure all regulatory elements of transplant care are adhered to related to patient communication.

Works in conjunction with the various services throughout MUSC to ensure that the care of the transplant patient is efficient, consistent and customer-friendly.

Communicate professionally with fellow co-workers to provide consistent and cost-effective care to the transplant patient and family.

Exhibits a spirit of teamwork.

10% Actively participates in quality assurance activities.

Success Criteria:

Participates in quality improvement processes to improve care and outcomes.

Communicates with team members to achieve objectives.

Demonstrates awareness of financial impact of clinical improvement initiatives.

Attends and participates in QAPI/case studies/ops meetings.

Takes an active role in participating and evaluating desired changes.

Maintains current knowledge of CMS, UNOS, and other regulatory requirements that are part of work flows.

20% Serves as liaison between the transplant team and outside agencies.

Success Criteria:

Serves as a transplant resource to others.

Effectively communicates MUSC policies and procedures to outside agencies.

Follows through in a timely manner with agencies to comply with regulations and requests.

Establish and maintain working relationships with referring clinicians.

10% Performs other duties as assigned.

Success Criteria:

Cross covers within the transplant center.

Assists with additional duties when required by program manager to assist with overall operations.

Participates in the Transplant Center’s ongoing activities and projects.

Clinical Transplant Coordinator 11 (Care Coordinator)Exempt or non Exempt

Job Description

The Clinical Transplant Coordinator II reports to the Transplant Programs Manager of the Transplant Center. Under general supervision, the Clinical Transplant Coordinator II develops and uses advanced clinical management, consultation, education and research to promote quality care for the specific transplant patient populations. Provides growth in a clinical knowledge through research-based practice with peers. This position is responsible for the ongoing training of new staff and keeping up to date with the regulatory changes in UNOS and CMS. 

Job Requirements

A Bachelor's degree in nursing and three years’ experience as a registered nurse. Transplant nursing experience preferred. Current South Carolina licensure or compact state required. An ability to establish cooperative working relationships with diverse groups and individuals, medical staff and other health care disciplines. Ability to establish and maintain cooperative working relationships with a wide range of groups and individuals. Highly developed analytic skills, interpersonal skills and organization skills. Must have emotional/mental ability to perform effectively and efficiently under pressure and during stressful or emergency situations. Must maintain the highest standard of professional conduct and confidentiality. Current Basic Life Support (BLS) required, either a certification from an American Heart Association (AHA) BLS for Healthcare Providers (or AHA recognized equivalent) or an American Red Cross CPR/AED for Professional Rescuer and Healthcare Provider. Certified Clinical Transplant Coordinator (CCTC) is preferred.

Physical Requirements:

(C)ontinuous = 6-8 hours per shift; (F)requent = 2-6 hours per shift; (I)nfrequent = 0-2 hours per shift) Ability to perform job functions while standing (C), while sitting (C), while walking (C). Ability to climb stairs (I). Ability to work indoors (C). Ability to work outside in temperature extremes (I). Ability to work from elevated areas (F). Ability to work in confined/cramped spaced (F). Ability to perform job functions from kneeling positions (I). Ability to bend at the waist (C). Ability to twist at the waist (F). Ability to squat and perform job functions (F). Ability to perform “pinching” operations (F). Ability to perform gross motor activities with fingers and hands (C). Ability to perform firm grasping with fingers and hands (C). Ability to perform fine manipulation with fingers and hands (C). Ability to reach overhead (F). Ability to perform repetitive motions with hands/wrists/elbows and shoulders (C). Ability to fully use both legs (C). Ability to use lower extremities for balance and coordination (F). Ability to reach in all directions (C). Ability to lift and carry 50lbs. unassisted (I). Ability to lift/lower objects 50lbs from/to floor from/to 36 inches unassisted (I). Ability to lift from 36” to overhead 25lbs (I). Ability to exert up to 50lbs of force (F), examples include: To transfer a 100lb patient that cannot assist in the transfer requires 50lbs of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20lbs of force is needed to push a 400lb patient in a wheelchair on carpet. 25lbs of force is required to push a stretcher with a patient with one hand. Ability to maintain vision 20/40 corrected (C). Ability to see and recognize objects close at hand or at a distance (C). Ability to match or discriminate between colors (C). Ability to determine distance/relationship between objects; depth perception (C). Good peripheral vision capabilities (C). Ability to maintain hearing acuity, with correction (C). Ability to perform gross motor functions with frequent fine motor movements (C). Ability to deal effectively with stressful situations (C). Ability to work rotating shifts (F). Ability to work overtime as required (F). Ability to work in a latex safe environment (C)

Job Responsibilities

50% Coordinates the care of the transplant patient throughout the transplant phases; pre-transplant, intra-transplant, waitlist and post-transplant. Collaborates with transplant team members to provide the most cost-effective and appropriate care for the transplant populations. Ensures systematic approach for the plan of care in collaboration with other disciplines to meet patient and family needs. Maximizes awareness and utilization of resources and services among patients, families and staff.

Success Criteria:

Demonstrates compliance with designated workflow as measured by chart audits.

Works in conjunction with the various services throughout MUSC to ensure that the care of the transplant patient is efficient, consistent and customer-friendly.

Communications professionally with fellow co-workers to provide consistent and cost-effective care to the transplant patient and family.

Exhibits a spirit of teamwork.

Assesses changes in patient status, anticipates problems and implements measures to minimize risk.

15% Demonstrates ability to think critically, evaluate and complete the process of triaging medical concerns for transplant population from pre to post transplant phases. Demonstrates ability to complete tasks utilizing standards of care dictated by transplant regulations. Demonstrates ability to access EMR and Donor Net when applicable.

Success Criteria:

Initiate and develop case management plan to provide optimal care during all phases of transplant, ensuring patient has adequate resources to optimize outcomes.

Act as a consultant/collaborator with nursing staff and physicians for the care of the transplant patient.

Perform effective patient, family and staff education in the course of triage, treatment or admission.

Demonstrate ability to show complete documentation for all actions/interactions involved in patient care.

15% Initiates and/or actively participates in quality assurance activities. Evaluates patient population for trends and risk factors and recommends innovative strategies to improve quality of care. Favorably affects the cost, quality and outcomes of services. Negotiates effective practice approaches. Leads collaborative initiatives with all disciplines to identify systems and processes to improve patient outcomes. 

Success Criteria:

Assess the quality of care provided to transplant patients and collaborates with others to implement changes to improve care and outcomes.

Communicates with team members to achieve objectives.

Demonstrates awareness of financial impact of clinical improvement initiatives.

Attends and participates in QAPI/case studies/ops meetings.

Takes an active role in participating and evaluating desired changes.

Maintains current knowledge of CMS, UNOS and other regulatory requirements that are part of work flows.

10% Serves as liaison between the transplant team and outside agencies. Works to maximize public and professional awareness of transplantation. Provides clinical guidance and expertise to others within area of responsibility. 

Success Criteria:

Serves as a transplant resource to others.

Effectively communicates MUSC policies and procedures to outside agencies.

Follows through in a timely manner with agencies to comply with regulations and requests.

Establish and maintain working relationships with referring clinicians.

Participates in the Transplant Center’s ongoing activities and projects.

10% Develops own professional role in collaboration with immediate manager, works towards obtaining CCTC two years from start date. Maintains membership and actively participate in at least one professional organization. Participates in institutional, local, and/or national committee. Remains current with literature as demonstrated by presentation(s), abstracts, and/or articles and incorporating new knowledge into clinical practice.

Success Criteria:

Actively participates in activities which enhance career development and meets the organizational goals of MUSC.
Plans, implements, and evaluates outcomes of one program specific special project per year. Incorporates its potential impact of hospital system.
Maintains and documents continuing education.
Actively participates in clinical advancement, specifically obtaining CCTC.

Additional Job Description

A bachelor’s degree or high school diploma and four years of relatable work experience is required. Previous experience in a secretarial/clerical position is preferred. Basic keyboarding skills are required; medical terminology is preferred. Applicant must communicate effectively both verbally and in writing. Ability to establish and maintain cooperative working relationships with a wide range of groups and individuals.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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