UNIV: Human Services Coordinator I - Psychiatry: National Crime Victims Research & Treatment Center

Job Description Summary

This position will function as the Outreach & Telehealth Coordinator for the Community Outreach Program-Esperanza (COPE). The candidate will provide individual phone evaluation of all therapy patients seen through the COPE program to assess presenting symptoms, crime and trauma history, and other stressors or case management needs. The candidate will provide ongoing coordination of services for victims of crime or other traumatic experiences seen for services in the outreach clinic, including school-based services. This position includes comprehensive needs assessments, clinical case coordination, community-based services, coordination of services with schools and local agencies serving victims of crime/trauma, coordination of loaner equipment for telehealth services and test calls for telehealth patients, coordination of community tabling events, program evaluation, and other administrative duties.

This candidate will assist with other outreach tasks, including coordination of volunteers, driving clients to clinical appointments using state vehicles, and attending school related and community meetings, as a representative of the COPE program.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Research Grant

Cost Center

CC001052 COM PSYCH NCVC CC

Pay Rate Type

Hourly

Pay Grade

University-05

Pay Range

Scheduled Weekly Hours

40

Work Shift

Job Description

FLSA: Hourly

Job Duties:

• 25% - Serve as the Outreach & Telehealth Coordinator for the NCVRTC COPE clinic. Provide individual, comprehensive needs assessments and phone screen assessments for all referrals to COPE to assess presenting symptoms, crime and trauma history, basic needs, and victim related needs. Serves as backup support for office-based clinic and specialty programs, as needed.
• 20% - Coordinate with community partners (including identified schools) and provide community referrals for victims of crime or trauma referred to the COPE program, including attending local staffings at schools or multidisciplinary team meetings in community.
• 10% - Maintains tracking and oversight of telehealth equipment used in the COPE program, including set up of iPads and hotspots, mailing or delivery of equipment to families/schools, and test calls for telehealth patients. Assists with obtaining virtual consent paperwork for telehealth patients through telehealth platforms.
• 10% - Provides ongoing case coordination of services for victims of crime and trauma. This will include scheduling appointments with other providers, making reminder calls for appointments, coordination with schools, attending MTSS or referral meetings at schools, coordination of services with other outside agencies (e.g. law enforcement, victims’ advocates, the judicial system, social service, medical providers), scheduling and facilitating appointments with psychiatrist, and providing intensive case management services to COPE cases. Assist with transportation for patients using state fleet vehicles and assist with watching minor children during appointments in NCVRTC waiting room or family homes, as needed, to facilitate clinical services. Assist Clinic Coordinator with volunteer coordination.
• 10% - Monitors and submits mileage for state fleet vehicles assigned to this division. Manages tasks related to vehicles, including ensuring maintenance appointments are conducted, submitting gas pin requests to MUSC Transportation, and training new staff/trainees on vehicle procedures. Maintain the vehicle mileage database used for grant tracking and prepare monthly logs to be signed by staff. Ensure vehicles are clean and organized and arrange ongoing maintenance and cleaning, as necessary.
• 10% - Assists with training and orientation for COPE psychology interns, including preparation of materials, training of procedures and protocols during bi-annual rotation switches, creation of tracking databases for trainees, scheduling appointments in EMR system, and assignment of cases staffed with supervisor.
• 5% - Facilitates Monthly COPE Staffings internally to include all trainees and outreach clinicians. Attend all COPE internal meetings. Maintains minutes from these meetings and distributes to team members.
• 5% - Completes program tracking databases, checking for quality assurance, and evaluating program objectives for progress reports to funding sources.
• 5% - Performs other administrative duties as assigned.

Preferred Experience & Additional Skills: Previous work with victims of crime a plus. Data collection and management skills experience helpful. Knowledge of various software programs such as SPSS, Word, WordPerfect, Excel, Access, PowerPoint a plus. Ability to communicate effectively, both orally and in writing in English required. Ability to plan and organize work activities and prioritize task completion according to schedules and goals. Ability to exercise judgment and discretion in interpreting and applying policies and procedures helpful. A strong work ethic. Occasional evening and weekend hours. Spanish proficiency (conversational and written) preferred, but not required.

Additional Job Description

Minimum Requirements: A bachelor's degree and two years professional experience in human services or social services programs.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to climb stairs. (Infrequent) Ability to climb ladders. (Infrequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to perform job functions from kneeling positions. (Frequent) Ability to crawl while performing job functions. (Frequent) Ability to bend at the waist. (Frequent) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform 'pinching' operations. (Infrequent) Possess good grip strength. Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 35 lbs., unassisted. (Frequent) Ability to lift objects, up to 35 lbs., from floor level to height of 36 inches, unassisted. (Frequent) Ability to lower objects, up to 35 lbs., from height of 36 inches to floor level, unassisted. (Frequent) Ability to push/pull objects, up to 75 lbs., unassisted. (Frequent) Ability to push/pull patients up to 300 lbs. in wheelchairs, etc., unassisted. (Frequent) Ability to lift and carry patients up to 300 lbs., assisted. (Frequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent) Ability to be qualified physically (by medical personnel) for respirator use, initially and annually. Additional New Requirements: Ability to deal effectively with stressful situations. Ability to learn and use new processes, tools and equipment as required. Computer literacy. Ability to work overtime as required. Ability to work rotating shifts.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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