UNIV - Human Services Coordinator I - Psychiatry: National Crime Victims Research & Treatment

Job Description Summary

This Human Service Coordinator I position will function as a Clinic Intake Coordinator/Case Manager for the Pediatric Collaborative Care (PCC) Program. The Clinic Intake Coordinator/Case Manager will provide individual evaluations of patients (via phone, remote or in-person) referred to the PPC to assess presenting symptoms, crime and trauma history, and other stressors in order to develop the best treatment plan and identify other resources and/or community referrals as needed. The Clinic Intake Coordinator/Case Manager will provide on-going intensive case management and coordination of services, along with brief interventions for victims of crime in the PPC clinic. This position includes comprehensive needs assessments, clinical case coordination, community-based services, coordination of services with local agencies who serve victims of crime, program evaluation, and other administrative duties. Victim services experience preferred.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Research Grant

Cost Center

CC001052 COM PSYCH NCVC CC

Pay Rate Type

Hourly

Pay Grade

University-05

Pay Range

38,985.00 - 55,559.50 - 72,134.000

Scheduled Weekly Hours

20

Work Shift

Job Description

FLSA: Hourly

Work Schedule: Monday - Friday, Hours TBD Upon Hire

Job Duties:

• 35% - Serve as a Clinic Intake Coordinator/Case Manager for the PPC Clinic and provide individual comprehensive needs assessments and initial screens for referred patients to assess presenting symptoms, crime and trauma history, basic needs, and victim-related needs. The position also involves provision of immediate crisis intervention and brief interventions, such as Psychological First Aid or Skills for Psychological Recovery, for patients on PPC waiting list.    
• 25% - Provide ongoing care coordination, and referrals for additional services for victims of crime when needed by working closely with community partners.  Serve as main point of contact to residents, attendings and staff in PPC, as well as community partners regarding clinical services at the PPC. Provide community referrals for victims of crime referred to PPC, as well as serve as main point of contact for scheduling, communicating, and organizing victim needs to residents, attendings, other clinical staff, and trainees within the PPC. This will include scheduling appointments with other providers, making reminder calls for appointments, accessing resources for victims, victim advocacy, coordination of services with outside agencies also working with victims and their families (e.g., law enforcement, victims’ advocates, the judicial system, social services, medical providers), and arranging and providing transportation or childcare services.
• 20% - Managing program tracking databases, checking for quality assurance, and evaluating program objectives in order to compile statistics for progress reports.
• 10% - Assist in organization of the weekly staff meeting to include agenda setting, planning for training activities, and case review.  
• 5% - Provide community presentations related to PPC, assist in preparation and participation in community outreach events.
• 5% - Conduct other administrative duties as assigned by supervisor.

Preferred Training and Experience: Bachelors degree and one year of professional experience. Prior experience in human services or social services program is preferred. Experience working with victims of crime is helpful. Comfortable providing community-based outreach services. Experience working with multidisciplinary teams. Experience tracking service delivery. Knowledge of various software programs such as SPSS, Word, Excel, Access, PowerPoint a plus. Ability to communicate effectively, both orally and in writing. Ability to plan and organize work activities and prioritize task completion according to schedules and goals. Ability to exercise judgment and discretion. Strong work ethic is required. Occasional weekend and evening hours as needed to assist in coordination of community events. This is an in-person position, with some remote work allowable.

Additional Job Description

Minimum Requirements: A bachelor's degree and two years professional experience in human services or social services programs.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to climb stairs. (Infrequent) Ability to climb ladders. (Infrequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to perform job functions from kneeling positions. (Frequent) Ability to crawl while performing job functions. (Frequent) Ability to bend at the waist. (Frequent) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform 'pinching' operations. (Infrequent) Possess good grip strength. Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 35 lbs., unassisted. (Frequent) Ability to lift objects, up to 35 lbs., from floor level to height of 36 inches, unassisted. (Frequent) Ability to lower objects, up to 35 lbs., from height of 36 inches to floor level, unassisted. (Frequent) Ability to push/pull objects, up to 75 lbs., unassisted. (Frequent) Ability to push/pull patients up to 300 lbs. in wheelchairs, etc., unassisted. (Frequent) Ability to lift and carry patients up to 300 lbs., assisted. (Frequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent) Ability to be qualified physically (by medical personnel) for respirator use, initially and annually. Additional New Requirements: Ability to deal effectively with stressful situations. Ability to learn and use new processes, tools and equipment as required. Computer literacy. Ability to work overtime as required. Ability to work rotating shifts.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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