UNIV- Student Services Program Coordinator II – Division of Physical Therapy – Hybrid, Department of Rehabilitation Sciences, College of Health Professions

Job Description Summary

Autonomously performs professional duties as student services coordinator for the hybrid Doctor of Physical Therapy program within the College of Health Professions. This program is a blend of online and on-campus activities that provide the same curriculum as the residential program. This position may allow remote work, but candidates are expected to live in the Charleston vicinity and commute to the MUSC campus as needed each semester for training and program events. The successful candidate is expected to develop comprehensive hybrid student services support for the program, coordinate admissions processes, develop procedures, facilitate program communications and foster a supportive and inclusive learning environment.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC004975 CHP - PT Hybrid

Pay Rate Type

Salary

Pay Grade

University-05

Pay Range

38,985.00 - 55,559.50 - 72,134.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Purpose:

Autonomously performs professional duties as student services coordinator for the hybrid Doctor of Physical Therapy program within the College of Health Professions. This program is a blend of online and on-campus activities that provide the same curriculum as the residential program. This position may allow remote work, but candidates are expected to live in the Charleston vicinity and commute to the MUSC campus as needed each semester for training and program events.   The successful candidate is expected to develop comprehensive hybrid student services support for the program, coordinate admissions processes, develop procedures, facilitate program communications and foster a supportive and inclusive learning environment.

Minimum Requirements of the Position:

A bachelor's degree and one year’s experience in higher education or student services, preferably in a healthcare or allied health program. Must be able to work independently with a high level of attention to detail, maintaining confidentiality and professionalism. Ability to establish and maintain collaborative professional relationships with students, faculty, staff, and the public. Ability to work effectively with diverse populations and foster a supportive and inclusive environment. Ability to identify, develop and implement processes and procedures to streamline efficiencies. Strong organizational skills with the ability to manage multiple tasks simultaneously and meet deadlines. Excellent interpersonal and communication skills, both verbal and written. Proficiency in Microsoft Office Suite and student information systems. Knowledge of ADA regulations, FERPA guidelines, and other relevant legal and regulatory requirements. Must be able to work independently with minimal supervision. Position reports to Director of Student Services for the College of Health Professions and is a member of the college’s Student Affairs team.

Job Responsibilities

Student Services Administrator (35%): Primary responsibilities includes advising students regarding university and college policies, work-study opportunities, student health issues, compliance with university-mandated training, program degree requirements, financial aid, and student holds. Collaborates with division director and faculty curriculum coordinators to determine course activations and submit by established deadlines. Collaborates to ensure an accurate class schedule each semester and ensures student registration each semester follows curriculum progression and individual student plans of study as appropriate. Documents and distributes class schedules and textbook lists to students. Analyzes and prepares student data and generates statistical reports as requested. Monitors and audits student records while maintaining student files. Partners with the Office of Enrollment Management to ensure changes to student’s information is updated in a timely manner. Facilitates transcript grade audits to ensure all students are achieving the required GPA to maintain enrollment. Anticipates and prepares division leadership for annual requirements and processes such as academic calendar development, financial aid attendance pattern development and cost of attendance worksheets. Reviews program information for compliance with college & university guidelines and ensure on-time submission.

Admissions Manager & CAS Administrator (30%): Serves as the point of contact for applicants. Advises applicants regarding admissions requirements, processes, application guidance, and program information. Serves as super user for the Physical Therapy Centralized Application Services system (PTCAS), including but not limited to user management, application set-up, applicant evaluations, scoring tools, communications, and applicant management. Collaborates with faculty admissions coordinator and Office of Enrollment Management (OEM) admissions counselor team to develop the annual admissions cycle timeline and routinely collaborate to ensure expectations are met. Supports logistic efforts for admissions events such as interviews and admitted student open house (virtual). Works closely with OEM Admissions ensuring accurate & timely applicant processing, applicant status changes and program updates. Initiates communication with applicants regarding final decisions. Developing and distributing accurate and informative admission materials in a timely manner. Prepares and analyzes admissions and applicant data. Generates customized reports for hybrid director and faculty admissions coordinator in preparation for review and interview process; create reports and analyze data for admissions metrics, enrollment projections, attrition reports, metrics, graduation and registration reports. 

Student Event Coordinator (20%): Manages and organizes program events in various formats (in person or virtual) including but not limited orientations, recognition ceremonies and graduation related events. Independently facilitates logistics associated with events. Collaborates to ensure events are well organized and provides a positive experience for students and guests. Supports engagement activities while students are on-campus for required lab immersion sessions. Resolves any errors or conflicts with students' records to ensure each student can participate in ceremonies and receive diplomas.

Communications Director (15%): Collaborates with Hybrid Programs Director and faculty leadership to manage program resources in an efficient and accessible format for a hybrid student community. Prepares, writes, edits and identifies ways to enhance materials to be user-friendly. Collects onboarding student information, documents and disseminate to college / division as needed or requested. Manages student’s class D2L Brightspace resources. Establishes and maintains all key dates on faculty/division calendars. Reviews and verifies all information being posted on these calendars and ensures information is accurate and up to date each semester. Establishes and maintains student One Drive Groups for cohort email correspondence and resource management. Provides timely notification and reminders to students regarding deadlines regarding enrollment, graduation, events and/or compliance matters. 

Positions assigned to this class are responsible for the coordination of complex administrative activities and do not have programmatic responsibilities. While supervision is not required, positions may be responsible for supervising administrative, technical, support and/or professional personnel. Coordinates complex administrative, business management and/or support activities. Performs or supervises the performance of activities related to fiscal management, personnel management, procurement, supply services, auxiliary services, etc. Develops and monitors compliance with annual budgets; consults with program personnel regarding the availability of funds and the preparation of funding requests. Plans, implements and coordinates special projects or programs; prepares detailed program reports. Formulates and administers administrative policies and procedures. Provides training in administrative/management practices and procedures.

Additional Job Description

Minimum Requirements: A bachelor's degree and one year experience in student services programs. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Frequent) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 50 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent) Additional New Requirements: Computer literacy.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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