Ambulatory Service Manager- Pediatric Specialty Care and Afterhours
Summerville, South Carolina
Ambulatory Service Manager- Pediatric Specialty Care and Afterhours
- R-0000056808
- Summerville, South Carolina
- Management: Business Operations
- Business Operations
- Full Time
Job Description Summary
MUSC Children’s After Hours and Specialty Clinics, we are a pediatric outpatient clinic that falls under the Shawn Jenkin’s Children’s Hospital at MUSC. During the day, we host a variety of pediatric subspecialists such as pediatric neurology, endocrinology, and pulmonary, only to name a few. In addition to that, we provide a walk-in After Hours Care, which is a direct extension of our pediatric emergency department to serve our community during the hours when most pediatricians are closed.Responsible for overall management and leadership of specialty care physician practice operations including business operations, financial management, human resource management, information management, patient care systems, and quality management. Ability to provide consistent leadership and maintain excellent interpersonal relations with physicians and administrative staff is critical while continually working to increase and maintain interaction of physicians into the MUSC Health System.
Entity
Medical University Hospital Authority (MUHA)Worker Type
EmployeeWorker Sub-Type
RegularCost Center
CC000254 CHS - After Hours & Specialty Clinics - Summerville (Offsite)Pay Rate Type
SalaryPay Grade
Health-32Scheduled Weekly Hours
40Work Shift
Job Description
Hours: Monday-Friday 8:00AM- 4:30 PM
Education: Bachelor's degree in Business Management or related field required.
Experience: Minimum 2+ years of prior healthcare leadership experience required.
Management
- Manages the day-to-day operations to include ongoing review and evaluations of operational issues. Recommends measures to improve performance and increase efficiency in the office.
- In collaboration with administrative team, assures that all providers and staff are adequately on-boarded and trained regarding operational practices protocols, and policies, including the appropriate use of EHR. Continuously monitors for compliance.
- Initiates and facilitates monthly staff meetings. Follows up timely to issues needing resolution.
- Attends provider meetings as necessary as operational stakeholder. Attends educational conferences, seminars, and activities to keep informed of new developments in the health care field.
Administrative
- Oversees the ordering, stocking, and maintenance of adequate inventories of all medical and office supplies.
- Reviews all invoices and statements received from vendors for payment. Checks all invoices for discounts earned.
- Works and collaborates with other Leaders to ensure practices are staffed appropriately.
- Participates in ad hoc projects, as assigned.
- Attends and participates in meetings/committees, and presents reports as needed.
People
- Leads/Assists in Human Resources activities including job posting, interviewing, hiring, orientation, performance management, disciplinary issues, resolving staff complaints, termination, and training and continued education of staff to ensure compliance with performance standards.
- Develops staff through coaching, mentoring, rewarding, re/training, and guiding.
- Assists the management team with investigations of patient complaints and incidents. Performs staff education and/or re/training if needed in resolution of an event.
- Empowers employees and recognizes and rewards their contributions.
Business
- Commits to a focus on continuous improvement of workflow processes and procedures.
- Prepares office budget under the direction of management. Monitors, verifies and reconciles expenditure of budgeted funds. Maintains adequate inventory and effectively controls practice expenses in accordance with medical office budget.
- Reviews Provider Scorecards monthly for performance expectations (i.e. patients/day, collections, coding, projected revenue vs. actual, etc.) and reports at appropriate meetings.
- Identifies/implements cost-effective approaches to increase revenue streams and ROIs.
- Ensures quality of work performed by direct reports.
Skills/Qualities/Knowledge
- Skilled at taking teams to the next level through effective leadership, empowerment and management.
- Possesses leadership, communication, and critical thinking skills.
- Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision-making, development and maintaining effective relationships with providers, clinical and clerical staff, patients and the public.
- Skilled in analyzing situations accurately and taking effective action.
- Strong interpersonal skills.
- Skilled in organizing work, prioritizing, and achieving goals and objectives.
- Knowledge of EHR.
- Participate in patient care as needed
Additional Job Description
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
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Our nationally ranked pediatric hospital is located in downtown Charleston, while our primary, urgent, and specialty care clinics can be found throughout the Tri-County area. We proudly care for patients across South Carolina, the southeast region and beyond.
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