Complex Care Coordinator

Job Description Summary

Reporting to the System Executive Director of Case Management, the Complex Care Coordinator is responsible for overseeing the coordination of healthcare services for patients in the MUSC system with complex care needs, including but not limited to SCDC (South Carolina Detention Center), Behavioral Health, and VA, as well as other long stay patients. The Complex Care Coordinator will work to build trusting relationships and ensure that patient movement for unique patient populations is a seamless process performed in a safe, timely, and appropriate manner. This includes managing transportation logistics for SCDC patients, patient admissions and discharges, clinical updates, and coordination with various outside agencies and MUSC legal counsel. The Complex Care Coordinator is the primary contact for specialty populations within the MUSC Health system, working within the operational requirements to ensure patients' safe and timely movement. The role requires effective communication, prioritization of services, and collaboration with various healthcare providers, within and outside of the MUSC network.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004927 SYS - System Case Management

Pay Rate Type

Salary

Pay Grade

Health-29

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

Reporting to the System Executive Director of Case Management, the Complex Care Coordinator is responsible for overseeing the coordination of healthcare services for patients in the MUSC system with complex care needs, including but not limited to SCDC (South Carolina Detention Center), Behavioral Health, and VA, as well as other long stay patients. The Complex Care Coordinator will work to build trusting relationships and ensure that patient movement for unique patient populations is a seamless process performed in a safe, timely, and appropriate manner. This includes managing transportation logistics for SCDC patients, patient admissions and discharges, clinical updates, and coordination with various outside agencies and MUSC legal counsel. The Complex Care Coordinator is the primary contact for specialty populations within the MUSC Health system, working within the operational requirements to ensure patients' safe and timely movement. The role requires effective communication, prioritization of services, and collaboration with various healthcare providers, within and outside of the MUSC network.

Remote position with travel as required.

Minimum Training and Education:

Bachelor's degree in Nursing required. 3 years of case management work experience preferred. Licensure by the South Carolina Board of Nursing.

OR Master’s degree in Social Work from an accredited school of social work.

Proficient in Microsoft Suite Solutions

Must have effective oral, written, and interpersonal communication skills

Ability to Multitask 

Required Licensure, Certifications, Registrations: Licensure as a registered nurse or social worker by the state of South Carolina or compact state required. Certification in Case Management preferred. Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required

Additional Job Description

Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees