Deputy CIO, Operations & Service Delivery - Information Solutions

Job Description Summary

The Deputy CIO - Operations & Service Delivery Systems (IS) will lead enterprise-wide operational strategy, performance, and service delivery for all Information Systems functions within a large, complex academic health system. Reporting directly to the Enterprise CIO, the leader will be accountable for driving operational excellence, aligning IS with clinical, academic, and business priorities, and building a high-performing team across all IS domains. This executive will oversee IS service management, performance measurement, value realization, and change management, ensuring that technology investment decisions deliver measurable business impact. Serving as a key partner in translating enterprise strategy into operational execution, the IS COO optimizes service delivery and sustains a culture of continuous improvement. The ideal candidate brings a deep understanding of IT operations in healthcare, demonstrated success in strategic leadership, cross-functional collaboration, and operational rigor. A proven track record of leading complex service portfolios, managing large-scale transformations, and aligning IS with enterprise goals is essential. This position is particularly well-suited for a former CIO or senior IT executive from a smaller healthcare organization seeking to scale impact within a leading academic health system.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002269 SYS - IS Senior Leaders

Pay Rate Type

Salary

Pay Grade

Health-00

Scheduled Weekly Hours

40

Work Shift

Job Description

The Deputy CIO - Operations & Service Delivery Systems (IS) will lead enterprise-wide operational strategy, performance, and service delivery for all Information Systems functions within a large, complex academic health system. Reporting directly to the Enterprise CIO, the leader will be accountable for driving operational excellence, aligning IS with clinical, academic, and business priorities, and building a high-performing team across all IS domains.  This executive will oversee IS service management, performance measurement, value realization, and change management, ensuring that technology investment decisions deliver measurable business impact. Serving as a key partner in translating enterprise strategy into operational execution, the IS COO optimizes service delivery and sustains a culture of continuous improvement. The ideal candidate brings a deep understanding of IT operations in healthcare, demonstrated success in strategic leadership, cross-functional collaboration, and operational rigor. A proven track record of leading complex service portfolios, managing large-scale transformations, and aligning IS with enterprise goals is essential. This position is particularly well-suited for a former CIO or senior IT executive from a smaller healthcare organization seeking to scale impact within a leading academic health system.

Key Responsibilities

• Lead IS Operational Strategy – Drive the design and execution of IS operations and service delivery to achieve measurable improvements in performance, efficiency, and strategic alignment with health system goals.
• Redesign IS Service Management Framework – Lead service rationalization, intake and demand management, and capacity planning to optimize delivery performance, strengthen accountability, and achieve measurable improvements in service quality, efficiency, and responsiveness across the IS organization.
• Partner with Enterprise PMO (EPMO) to manage project execution for Intake, Demand and Capacity Management.
• Establish and Manage the IS Value Management Framework – Implement a comprehensive financial and operational reporting model covering labor, cost, performance, and user experience, ensuring transparent visibility into total cost of ownership (TCO) and return on investment (ROI) through regular business reviews, enabling informed technology investment decisions.
• Optimize IS Portfolio and Governance – Define and implement standards and operational playbooks in partnership with the EPMO for strategic initiatives, portfolio execution, and enterprise governance practices, ensuring alignment with organizational priorities, clear accountability, and delivery of measurable business outcomes.
• Oversee Core IS Functions – Provide executive leadership for Performance Management, Change Management, Budget & Finance, Enterprise Training, and IS Marketing & Communications, ensuring operational excellence, alignment with enterprise priorities, and delivery of measurable outcomes that advance the health system’s mission.
• Drive Operational Efficiencies and Transformation – Identify and execute opportunities to streamline services, including application rationalization and workforce optimization, ensuring talent management and retention strategies support future-state capabilities and deliver measurable gains in efficiency, agility, and organizational readiness.
• Stakeholder Engagement and Collaboration – Serve as the IS point of contact for key strategic projects and manage relationships with regional health network partners to ensure alignment on priorities, transparent communication, and delivery of measurable value to all parties.
• Ensure Business Continuity and Clinical Integration – Partner with clinical and business leaders to safeguard EHR integrity, ensure system reliability, and maintain robust downtime procedures for all systems, building sustainable operational resilience that supports uninterrupted care delivery and business operations.

Required Qualifications

• Master’s degree in business administration, Healthcare Administration, Information Technology, or related field.
• Minimum of 10 years of progressive leadership experience in healthcare IT, with significant exposure to academic medical centers or large, multi-entity health systems.
• Proven success leading IT operations, service delivery, and governance in a complex, multi-site health system.
• Strong track record in workforce leadership, talent development, and customer service excellence, with documented improvements in KPIs and service outcomes.
• Proven ability to develop and execute value management frameworks that demonstrate ROI and total cost of ownership (TCO) transparency.
• Demonstrated experience in project/program management, budget oversight, and performance measurement.
• Experience driving technology-enabled transformation and operational change in alignment with clinical, academic, and business strategies.

 Preferred Qualifications

• Experience as a CIO, IT COO, or equivalent senior technology executive in a small/medium size healthcare environment.
• ITIL certification is strongly preferred.
• PMP certification preferred.
• Strong executive presence with exceptional communication, negotiation, and stakeholder engagement skills.
• History of building high-performing, cross-functional teams in matrixed organizations.
• Background in leading large-scale EMR (Epi) implementations, optimizations, or transitions.
• Willingness to relocate to the Charleston, SC area.

Additional Job Description

Required Qualifications

• Master’s degree in business administration, Healthcare Administration, Information Technology, or related field.
• Minimum of 10 years of progressive leadership experience in healthcare IT, with significant exposure to academic medical centers or large, multi-entity health systems.
• Proven success leading IT operations, service delivery, and governance in a complex, multi-site health system.
• Strong track record in workforce leadership, talent development, and customer service excellence, with documented improvements in KPIs and service outcomes.
• Proven ability to develop and execute value management frameworks that demonstrate ROI and total cost of ownership (TCO) transparency.
• Demonstrated experience in project/program management, budget oversight, and performance measurement.
• Experience driving technology-enabled transformation and operational change in alignment with clinical, academic, and business strategies.

 Preferred Qualifications

• Experience as a CIO, IT COO, or equivalent senior technology executive in a small/medium size healthcare environment.
• ITIL certification is strongly preferred.
• PMP certification preferred.
• Strong executive presence with exceptional communication, negotiation, and stakeholder engagement skills.
• History of building high-performing, cross-functional teams in matrixed organizations.
• Background in leading large-scale EMR (Epi) implementations, optimizations, or transitions.
• Willingness to relocate to the Charleston, SC area.

Physical Requirements:

Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees