Job Description Summary

Job Title: Integration Specialist
Department: Digital Transformation
Reports To: Executive Director of Digital Strategy & Operations
Position Overview:
The Integration Specialist is a pivotal role in our Digital Transformation Department, combining expertise in healthcare workflows with cutting-edge AI/ML-driven automation capabilities. This role focuses on enhancing patient experiences through the seamless integration and optimization of electronic health records (EHR) systems and other healthcare technologies. The ideal candidate will lead the implementation of these systems, analyze and design workflows, and develop AI-driven automations to streamline operations. This role requires strong technical and analytical skills, a deep understanding of healthcare operations, and a commitment to leveraging innovative solutions to achieve strategic goals.

Key Responsibilities:
AI-Driven Automation Design and Implementation
 Analyze existing healthcare workflows and identify opportunities for automation using AI/ML technologies to improve patient care, reduce administrative burden, and enhance revenue cycle efficiency.
 Design and deploy AI-powered workflows using workflow automation platforms, APIs, and scripting languages (e.g., Python).
 Collaborate with stakeholders to ensure the seamless integration of automated workflows with EHR systems and other healthcare technologies.
 Translate complex processes into efficient, scalable automation solutions and document them comprehensively.
Integration and Configuration Management
 Configure, test, and maintain settings within EHR systems and other healthcare technologies to meet organizational needs.
 Lead the installation, deployment, and integration of new tools, ensuring compatibility with existing infrastructure.
 Develop test plans and conduct quality assurance to validate configurations and automations.
 Track usage of tools to evaluate usage and costs vs. KPIs, as well as adoption outside of the Digital Transformation department.

Workflow and Process Optimization
 Evaluate and optimize the performance of integrated systems and automated workflows, ensuring alignment with clinical and operational needs.
 Use data-driven insights and visualization tools to monitor performance, identify bottlenecks, and recommend improvements.
 Collaborate with IT and security teams to ensure compliance with HIPAA and other regulatory standards.
 Track usage of tools to evaluate usage and costs vs. KPIs, as well as adoption outside of the Digital Transformation department.

Consultative and Advisory Support
 Provide guidance and training to stakeholders on AI/ML capabilities and integrated workflow solutions.
 Conduct workshops to educate teams on new technologies and their benefits for operational efficiency.
 Stay informed on industry best practices, emerging AI trends, and healthcare interoperability standards (e.g., HL7, FHIR).
Documentation and Reporting
 Create and maintain documentation for integrations, automated workflows, and troubleshooting guides.
 Develop performance metrics and KPIs to measure the impact of configurations and automations on patient satisfaction, cost reduction, and clinical outcomes.
Vendor and Stakeholder Collaboration
 Liaise with vendors to ensure timely updates, patches, and enhancements to integrated systems.
 Work with multidisciplinary teams to define requirements and align technology implementations with organizational goals.
Qualifications:
Technical Skills
 Expertise in workflow automation platforms and integration technologies.
 Proficiency in APIs, scripting languages (e.g., Python), and data analysis tools (e.g., Excel, Tableau).
 Experience with AI/ML technologies, including large language models and prompt engineering.
 Familiarity with EHR systems, healthcare interoperability standards, and clinical data management.
Qualifications:
Technical Skills
 Expertise in workflow automation platforms and integration technologies.
 Proficiency in APIs, scripting languages (e.g., Python), and data analysis tools (e.g., Excel, Tableau).
 Experience with AI/ML technologies, including large language models and prompt engineering.
 Familiarity with EMR systems, healthcare interoperability standards, and clinical data management.
Healthcare Domain Expertise
 Strong understanding of healthcare workflows, processes, and compliance requirements.
 Knowledge of clinical terminology and coding systems (e.g., ICD-10, CPT).
Professional Skills
 Excellent communication, consultative, and presentation abilities.
 Proven problem-solving skills with a proactive approach to innovation.
 Ability to analyze data, identify trends, and develop actionable insights.
Education and Experience
 Bachelor’s degree in Computer Science, Healthcare Informatics, or a related field required.
 4+ years of experience in healthcare workflow integration, automation, or digital transformation roles.
 Certifications in relevant areas, such as Prompt Engineering, AI/ML technologies, FHIR, or healthcare IT (e.g., Epic, Cerner) preferred.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004685 SYS - Digital Transformation

Pay Rate Type

Salary

Pay Grade

Health-31

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Title: Integration Specialist

Department: Digital Transformation

Reports To: Executive Director of Digital Strategy & Operations

Position Overview:

The Integration Specialist is a pivotal role in our Digital Transformation Department, combining expertise in healthcare workflows with cutting-edge AI/ML-driven automation capabilities. This role focuses on enhancing patient experiences through the seamless integration and optimization of electronic health records (EHR) systems and other healthcare technologies. The ideal candidate will lead the implementation of these systems, analyze and design workflows, and develop AI-driven automations to streamline operations. This role requires strong technical and analytical skills, a deep understanding of healthcare operations, and a commitment to leveraging innovative solutions to achieve strategic goals.
 

Key Responsibilities:

AI-Driven Automation Design and Implementation

• Analyze existing healthcare workflows and identify opportunities for automation using AI/ML technologies to improve patient care, reduce administrative burden, and enhance revenue cycle efficiency.
• Design and deploy AI-powered workflows using workflow automation platforms, APIs, and scripting languages (e.g., Python).
• Collaborate with stakeholders to ensure the seamless integration of automated workflows with EHR systems and other healthcare technologies.
• Translate complex processes into efficient, scalable automation solutions and document them comprehensively.

Integration and Configuration Management

• Configure, test, and maintain settings within EHR systems and other healthcare technologies to meet organizational needs.
• Lead the installation, deployment, and integration of new tools, ensuring compatibility with existing infrastructure.
• Develop test plans and conduct quality assurance to validate configurations and automations.
• Track usage of tools to evaluate usage and costs vs. KPIs, as well as adoption outside of the Digital Transformation department.

Workflow and Process Optimization

• Evaluate and optimize the performance of integrated systems and automated workflows, ensuring alignment with clinical and operational needs.
• Use data-driven insights and visualization tools to monitor performance, identify bottlenecks, and recommend improvements.
• Collaborate with IT and security teams to ensure compliance with HIPAA and other regulatory standards.
• Track usage of tools to evaluate usage and costs vs. KPIs, as well as adoption outside of the Digital Transformation department.

Consultative and Advisory Support

• Provide guidance and training to stakeholders on AI/ML capabilities and integrated workflow solutions.
• Conduct workshops to educate teams on new technologies and their benefits for operational efficiency.
• Stay informed on industry best practices, emerging AI trends, and healthcare interoperability standards (e.g., HL7, FHIR).

Documentation and Reporting

• Create and maintain documentation for integrations, automated workflows, and troubleshooting guides.
• Develop performance metrics and KPIs to measure the impact of configurations and automations on patient satisfaction, cost reduction, and clinical outcomes.

Vendor and Stakeholder Collaboration

• Liaise with vendors to ensure timely updates, patches, and enhancements to integrated systems.
• Work with multidisciplinary teams to define requirements and align technology implementations with organizational goals.

Qualifications:

Technical Skills

• Expertise in workflow automation platforms and integration technologies.
• Proficiency in APIs, scripting languages (e.g., Python), and data analysis tools (e.g., Excel, Tableau).
• Experience with AI/ML technologies, including large language models and prompt engineering.
• Familiarity with EHR systems, healthcare interoperability standards, and clinical data management.

Qualifications:

Technical Skills

• Expertise in workflow automation platforms and integration technologies.
• Proficiency in APIs, scripting languages (e.g., Python), and data analysis tools (e.g., Excel, Tableau).
• Experience with AI/ML technologies, including large language models and prompt engineering.
• Familiarity with EMR systems, healthcare interoperability standards, and clinical data management.

Healthcare Domain Expertise

• Strong understanding of healthcare workflows, processes, and compliance requirements.
• Knowledge of clinical terminology and coding systems (e.g., ICD-10, CPT).

Professional Skills

• Excellent communication, consultative, and presentation abilities.
• Proven problem-solving skills with a proactive approach to innovation.
• Ability to analyze data, identify trends, and develop actionable insights.

Education and Experience

• Bachelor’s degree in Computer Science, Healthcare Informatics, or a related field required.
• 4+ years of experience in healthcare workflow integration, automation, or digital transformation roles.
• Certifications in relevant areas, such as Prompt Engineering, AI/ML technologies, FHIR, or healthcare IT (e.g., Epic, Cerner) preferred.

Additional Job Description

Education: Bachelors Degree or equivalent Work Experience: 4-6 years

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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