Director Business Process Optimization

Job Description Summary

The Director of Business Process Optimization is responsible for optimizing operational processes, improving efficiency, and supporting high-quality patient care across healthcare settings. This role focuses on workflow analysis, process redesign, data-driven decision-making, and continuous improvement initiatives to enhance patient flow, staffing effectiveness, and resource utilization.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC005531 UMA CORP EXEC Office of Chief Operating Officer

Pay Rate Type

Salary

Pay Grade

Health-35

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Duties and Integrated KPIs

20% – Process Improvement

• Analyze current workflows and systems to identify inefficiencies and opportunities for improvement.

• Develop and implement strategies to streamline operations, reduce waste, and enhance patient care using Lean Six Sigma principles.

• Aligned KPIs:

  • Waste Reduction (e.g., reduction in non–value-added steps)

  • Operational Cost Savings

  • Cost per Patient

20% – Data Analysis

• Collect and analyze operational data related to patient flow, staffing, and resource utilization.

• Generate performance reports and recommendations to support leadership in data-driven decision-making.

• Aligned KPIs:

  • Patient Flow Efficiency

  • Average Patient Wait Time

  • Exam Room Utilization

  • Staff Productivity

15% – Project Management

• Lead and manage improvement initiatives from planning through implementation, ensuring timely completion and effective results.

• Coordinate with clinical teams, administrators, and IT to execute changes and monitor performance.

• Aligned KPIs:

  • Project Timeliness and Completion Rates

  • Operational Efficiency Improvements

  • Patient Throughput

15% – Systems Design and Optimization

• Redesign and optimize systems such as patient scheduling, inventory workflows, and staff allocation models.

• Recommend technologies or solutions to improve efficiency and patient outcomes.

• Aligned KPIs:

  • Staff Labor Efficiency

  • Staff Overtime Rate Reduction

  • Improved Scheduling Accuracy

  • Resource Utilization Metrics

10% – Compliance and Standards

• Ensure all redesigned processes adhere to healthcare regulations, organizational policies, and industry standards.

• Conduct audits to maintain compliance and address gaps.

• Aligned KPIs:

  • Audit Compliance Scores

  • Reduction in Process Deviations

  • Sustained Regulatory Readiness

10% – Training and Development

• Develop training materials and deliver education sessions on new workflows, tools, and best practices.

• Provide ongoing coaching to support sustained improvement.

• Aligned KPIs:

  • Training Completion Rates

  • Staff Adoption Rates of New Processes

  • Post-Training Performance Improvements

10% – Collaboration and Communication

• Partner with clinicians, leadership, and staff to understand operational needs and incorporate stakeholder feedback.

• Communicate progress, project milestones, and performance outcomes across the organization.

• Aligned KPIs:

  • Patient Experience Metrics

    • Likelihood of recommending practice

    • Staff teamwork ratings

    • Waiting time at registration

  • Staff Turnover Rate (as influenced by operational improvements)

Additional Job Description

Education: Bachelor's Degree or Equivalent Work Experience: 9 years progressive work experience and 4 years management experience

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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