Director, Digital Workflow & Automation

Job Description Summary

To be responsible for the overall management, administration, and strategic direction of the Service Now platform in partnership with the Service Now Governance Committee.  This role involves ensuring that effective and efficient use of Service Now as a platform to support business workflows, improve service delivery, increase automation and drive operational excellence.  The Director, Digital Workflow & Automation will be able to manage requests and improvement initiatives against resource availability and competing priorities.  By continuously monitoring functionality, performance, and metrics, the Director, Digital Workflow & Automation directly impacts the efficiency, productivity and service delivery to our organization.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002319 SYS - IS Business Operations

Pay Rate Type

Salary

Pay Grade

Health-34

Scheduled Weekly Hours

40

Work Shift

Job Description

To be responsible for the overall management, administration, and strategic direction of the Service Now platform in partnership with the Service Now Governance Committee.  This role involves ensuring that effective and efficient use of Service Now as a platform to support business workflows, improve service delivery, increase automation and drive operational excellence.  The Director, Digital Workflow & Automation will be able to manage requests and improvement initiatives against resource availability and competing priorities.  By continuously monitoring functionality, performance, and metrics, the Director, Digital Workflow & Automation directly impacts the efficiency, productivity and service delivery to our organization.

Additional Job Description

Requirements (Education, Work Experience, Licensure, Registry &/or Certifications) 

Master’s degree in Business, Healthcare Administration, Information Technology or related field with five (5) years progressive Service Now experience or Bachelor's degree with seven (7) years of progressive Service Now experience, preferably in a healthcare environment.  ITIL Foundations certification or higher must be obtained within 6 months of hire. Strong interpersonal and leadership skills required:  client relations and relationship building, fact finding with process documentation, written and verbal communications based on audience.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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