Financial Counselor I

Job Description Summary

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004164 SYS - Financial Services

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

40

Work Shift

Job Description

Entity/Organization: MUHA
Hours per week:  40
Scheduled Work Hours/Shift: Monday - Friday ; 8:00am - 5:00pm
Pay Basis/FLSA:  Hourly/Non-Exempt
Job Summary/Purpose:  The Financial Counselor is responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage or resources identified revealing the ability to pay out of pocket for MUSC Health services; and provide patients copayments/deductible/deposit information to be paid prior to services rendered.
Required Minimum Education and Requirements: High school diploma with two (2) years customer service/collections experience, or bachelor’s degree and one year customer service/collections experience. Knowledge of medical terminology, and knowledge/understanding of health insurance preferred; Must be proficient in Microsoft Word and Excel, with knowledge of Epic preferred; Must be punctual and dependable, and have excellent interpersonal and oral and written communication skills. Exhibit good organizational skills, strong initiative to be goal oriented. Establish and maintain effective relationships with necessary contacts; Must have a sense of professionalism and continuously seeks self-improvement.
Degree of Supervision: Work independently with minimum supervision; Excellent interpersonal, written and oral skills are required; Ability to analyze, determine necessary steps to provide expected outcome and follow through with actions.
Required Licensure, Certifications, Registrations: N/A
Additional Duties and Responsibilities:
•    Function as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.
•    Assist scheduled patients to locate billable insurance coverage to include screening for potential Medicaid eligibility, SSA disability and/or charity applications; Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable; Provide estimations using the fee estimation tool in Epic; Assist to resolution with processing of Financial Assistance Program applications; Obtain and record accurate patient data; Assure compliant with all federal and state regulations to include informing patients about our programs (FAP, Cobra); Work closely with internal and external peers and communicate at a high level of professionalism; Interact with state workers and external partners to accomplish work efforts; Ensure that all patients are appropriately processed and worked for financial counseling; Ability to understand and interpret credit bureau data; Strong communication skills to include both formal and informal communication.
•    To work accounts assigned to patient WQ’s in Epic, meeting departmental established expected metrics.
•    Compliant with all MUSC Health Policies and Procedures
•    Other duties as assigned.
Physical Requirements:  Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.  Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs.  Infrequently work in dusty areas and confined/cramped spaces.
Entity/Organization:  MUSC Physicians (MUSCP)
Hours per week:  40
Scheduled Work Hours/Shift: Monday - Friday ; 8:00am - 5:00pm
Pay Basis/FLSA:  Hourly/Non-Exempt
Job Summary/Purpose:  The Financial Counselor is responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage or resources identified revealing the ability to pay out of pocket for MUSC Health services; and provide patients copayments/deductible/deposit information to be paid prior to services rendered.
Required Minimum Education and Requirements: High school diploma with two (2) years customer service/collections experience, or bachelor’s degree and one year customer service/collections experience. Knowledge of medical terminology, and knowledge/understanding of health insurance preferred; Must be proficient in Microsoft Word and Excel, with knowledge of Epic preferred; Must be punctual and dependable, and have excellent interpersonal and oral and written communication skills. Exhibit good organizational skills, strong initiative to be goal oriented. Establish and maintain effective relationships with necessary contacts; Must have a sense of professionalism and continuously seeks self-improvement.
Degree of Supervision: Work independently with minimum supervision; Excellent interpersonal, written and oral skills are required; Ability to analyze, determine necessary steps to provide expected outcome and follow through with actions.
Required Licensure, Certifications, Registrations: N/A
Additional Duties and Responsibilities:
•    Function as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.
•    Assist scheduled patients to locate billable insurance coverage to include screening for potential Medicaid eligibility, SSA disability and/or charity applications; Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable; Provide estimations using the fee estimation tool in Epic; Assist to resolution with processing of Financial Assistance Program applications; Obtain and record accurate patient data; Assure compliant with all federal and state regulations to include informing patients about our programs (FAP, Cobra); Work closely with internal and external peers and communicate at a high level of professionalism; Interact with state workers and external partners to accomplish work efforts; Ensure that all patients are appropriately processed and worked for financial counseling; Ability to understand and interpret credit bureau data; Strong communication skills to include both formal and informal communication.
•    To work accounts assigned to patient WQ’s in Epic, meeting departmental established expected metrics.
•    Compliant with all MUSC Health Policies and Procedures
•    Other duties as assigned.
Physical Requirements:  Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.  Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs.  Infrequently work in dusty areas and confined/cramped spaces.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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