H&V ICCE System Administrative Officer

Job Description Summary

Integrated Centers of Clinical Excellence [ICCE] are the clinical delivery constructs of MUSC Health [MUSCH]. Each ICCE requires an administrative leader - an ICCE System Administrative Officer [SAO] - who reports to the ICCE Chief and is responsible for the oversight of day to day operations of the ICCE. The ICCE SAO works with the ICCE Chief and a designated member of Team System Council [Team SC] to establish the ICCE business goals, and they are held jointly accountable with the ICCE Chief for achieving financial and operational performance targets. In general, ICCE span all clinical delivery operations within MUSCH’s Divisions and its officially designated 'affiliations/partnerships.' However, the degree of 'systemness' is unique to each ICCE, expectations of which will be redefined from time to time as the ICCE's degree of 'systemness' expands and/or as ICCE system strategic plans are modified, reviewed, and approved by Team SC.
Given the highly matrixed environment at MUSCH, the ICCE SAO also requires strong alignment and linkage with other system operational leaders to ensure efficient and appropriate utilization of clinical delivery support functions. Integral to the governance framework of the ICCE model is the alignment of authority and accountability. While the ICCE SAO is accountable for day to day operations, many of those who are responsible for components of the care delivery continuum do not directly report to the ICCE SAO. As such, the ICCE SAO must utilize their position and influence to collaborate across teams, departments, divisions and organizations and will use the ICCE Executive Committee as the primary collaborative tool to drive performance and outcomes.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004410 SYS - ICCE - H&V

Pay Rate Type

Salary

Pay Grade

Health-00

Scheduled Weekly Hours

40

Work Shift

Job Description

RESPONSIBILITIES
STRATEGY (25%)
▪    Partners with MUSCH Strategic Planning office to develop a multi-year strategic plan and aligned supportive operational plan that will support growth across the system
▪    Supports affiliation and network development efforts as they relate to ICCE-specific expansion
▪    Drives initiative development and execution as it relates to advancing ICCE strategic initiatives
OPERATIONAL OVERSIGHT (25%)
▪    Collaboratively leads or directly manages care team members; holds care team members accountable for patient experience; holds management accountable for providing a work environment that cultivates employee engagement success, accountability, and fosters career growth and/or retention
▪    Collaborates with local, divisional, and system resources (HR, marketing, external affairs, etc.) to help achieve ICCE and health system business goals 
▪    Monitors throughput, systems and resource needs; facilitates and oversees performance improvement initiatives
▪    Ensures execution of MUSCH policies and procedures; maintains all regulatory and accreditation standards
▪    Accountable for ICCE specific initiative implementation and associated project sponsorship/management
▪    Continuously reviews efforts and makes necessary changes to improve care variation, ensuring performance is in line with benchmarks
▪    When applicable, oversees, in partnership with ICCE Chief, contract establishment, execution, and delivery of terms
▪    Ensures for timely scorecard updates concerning organization goals; develops action plans on Opportunities for Improvement [OFIs] within areas of responsibility and shares best practices within the organization
▪    Supports the ICCE Chief in efforts to ensure best practices for patient safety and a High Reliability Organization [HRO]; ensures for implementation of Just Culture principles and practices
▪    Staffs and supports ICCE Executive Committee for ICCE (note – the ICCE Executive Committee is the primary vehicle to drive ICCE performance within a matrixed organization)  
PERFORMANCE & GROWTH (25%)
▪    Responsible for ICCE growth and contribution margin performance, collaborating with other health system leaders to measure and drive improvements
▪    Leads ICCE involvement in the health system's annual budgeting and quarterly forecasting processes at the direction of the System and Divisional Finance functional areas; advises on necessary capital investments as requested
▪    Monitors supply costs and routinely communicates with Chief Supply Chain Officer related to opportunities to create cost efficiencies
▪    Monitors and drives improvements in Pillar KPIs, as measured by organizational scorecard
▪    Oversees quality performance for ICCE, partnering with ICCE Quality & Safety Manager to regularly host ICCE System QAPIs to report outcomes; regularly report to System QOC and Divisional Quality committees as needed
▪    Supports networking and relationship development of referring providers; focused on providing rapid access to tertiary and quaternary care
▪    Engages with system leaders in developing progressive payor relationships and performance programs as they relate to the ICCE clinical programs
▪    Ensures access to care for the specialties/disciplines under the ICCE 
ACADEMIC INTEGRATION (25%)
▪    Creates and maintains an environment that supports education, research, and scholarly activity across MUSCH, collaborating with MUSC COM Department Chairs and leadership to align academic priorities and initiatives within and across ICCE
▪    Adheres to the mechanism(s) that integrate ICCE clinical activities and priorities with MUSC research and education initiatives

QUALIFICATIONS
▪    A minimum of a master's degree in hospital administration, healthcare administration, business administration, public health or a related graduate level degree
▪    A minimum of ten years managerial experience in a leadership role is required; a minimum of five years managerial experience in a healthcare setting is strongly desired
▪    Substantial experience in a complex medical center environment is required; experience relevant to the ICCE is desirable
▪    Expert financial and people management skills and a proven ability to excel in a leadership position with an emphasis on program growth
▪    Must be highly respected as a strategic and operational leader with a proven ability to manage and grow an integrated business unit within a highly matrixed organization
▪    Experience with financial operations including but not limited to P&L management, budget and forecasting preparation, etc.
▪    Strong communicator, being both assertive and encouraging to motivate and inspire others to achieve mutually beneficial relationships and the highest performance standards
▪    Effective team builder and collaborator, with proven experience managing and working with and across physician and non-physician teams
▪    Strong project management skills; ability to manage multiple projects at once

Knowledge of applicable Federal, State, and Local regulatory agency guidelines and laws

NOTE: The following descriptions are applicable to this section: 1) Continuous - 6-8 hours per shift; 2) Frequent - 2-6 hours per shift; 3) Infrequent - 0-2 hours per shift

Ability to perform job functions while standing. (Frequent)
Ability to perform job functions while sitting. (Frequent)
Ability to perform job functions while walking. (Frequent)
Ability to climb stairs. (Infrequent)
Ability to work indoors. (Continuous)
Ability to work outdoors in all weather and temperature extremes. (Infrequent)
Ability to work in confined/cramped spaces. (Infrequent)
Ability to perform job functions from kneeling positions. (Infrequent)
Ability to bend at the waist. (Infrequent)
Ability to squat and perform job functions. (Infrequent)
Ability to perform 'pinching' operations. (Infrequent)
Ability to fully use both hands/arms. (Continuous)
Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous)
Ability to fully use both legs. (Continuous)
Ability to reach in all directions. (Frequent)
Possess good finger dexterity. (Continuous)
Ability to lift and carry 15 lbs. unassisted. (Infrequent)
Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)
Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
Ability to see and recognize objects close at hand. (Continuous)
Ability to match or discriminate between colors. (Continuous)
Ability to determine distance/relationship between objects; depth perception. (Continuous)
Good peripheral vision capabilities. (Continuous)
Ability to maintain hearing acuity, with correction. (Continuous)
Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
Ability to work in a latex safe environment. (Continuous)
Ability to deal effectively with stressful situations. (Frequent)
*Ability to maintain tactile sensory functions. (Continuous) *(Selected Positions)
*Ability to maintain good olfactory sensory function. (Continuous) *(Selected Position)
*Ability to be qualified physically for respirator use, initially and as required. (Continuous)
(Selected Positions)*
 

Additional Job Description

Minimum Requirements: Bachelor's Degree or equivalent, and 10 years of progressive experience including 8 years in management/leadership roles.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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