Adult, Female, Person, Woman, Face, Head, Laboratory, Glasses, Earbuds, Box

Internal Communications Data Analyst

  • R-0000047719
  • Charleston, South Carolina
  • Information Solutions
  • Technical Services
  • Full Time
  • Hospital Authority (MUHA)

Job Description Summary

Reports to the Director of Internal Communications, MUSC Health System. Analyzes internal communications data and annual people survey / engagement data.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002302 SYS - Health System Internal Communications

Pay Rate Type

Salary

Pay Grade

Health-29

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Description:  Reports to the Director of Internal Communications, MUSC Health System.  Analyzes internal communications data and annual people survey / engagement data. 

Job Responsibilities:

30% - Coordinates and serves as the point person for mapping for the annual people survey under the oversight of the Director of Internal Communications.
Success Criteria:

  • Takes an HRIS file representing the reporting structures of the entire enterprise at a moment in time each year and edits work unit names and numbers to map to work unit names and numbers from the previous year’s survey.
  • Collaborates with the Director of Internal Communications and the Internal Communications Consultant to prepare the file in a standard format.
  • Collaborates with the University and College of Medicine mappers to combine HRIS files and submit to Press Ganey by the deadline provided by Press Ganey.
  • Ensures all demographic columns are populated accurately across over 20K people for the health system.
  • Creates a hierarchy participant file that is then broken apart and provided to several hundred leaders across the health system so they can validate their mapping.
  • Makes appropriate edits according to mapping guidelines and again collaborates with the University mappers to submit edits to Press Ganey by the due date.

10% - Assists the Director of Internal Communications with the survey design.
Success Criteria:

  • Reviews the survey design document annually to ensure accuracy of items and their routing.
  • Ensures any changes to survey design are approved by Team SC and President’s Council.
  • Tests survey routing for 10+ profile types to ensure survey’s branching logic is operating as expected.
  • Approves survey design by due date to ensure the timely administration of the survey.

30% - Analyzes data from the annual people survey and provides reports to health system leaders.
Success Criteria:

  • Reviews people survey data for accuracy based on mapping submitted to Press Ganey prior to survey administration.
  • Prepares trended reports in Power BI with People Survey data so we can trend division, unit, and item level data beyond the two years PG gives us in their portal.
  • Serves as one of the data experts for all People Survey data.
  • Prepares ad-hoc reports from the people data.
  • Utilizes Microsoft Copilot to analyze comments from people survey and provides scrubbed and themed comment reports to various levels of leadership.
  • Prepares reports filtered by ICCE and Health System Division.
  • Coordinates the Executive Overviews for the Health System and each Division.
  • Provides the Performance Excellence Team with the scores for various metrics in the templated leader goals each year.

30% - Prepares data reports and provides data analysis for the Internal Communications Team.
Success Criteria:

  • Assists the Health Internal Communications Department in making data driven decisions to enhance communication methods and support decision making.
  • Presents readership metrics to the Internal Communications Team for each newsletter (15 newsletters per week) allowing the communications team to continually make data driven improvements to their communications.
  • Provide communication analytics to the Internal Comms Team to include in presentations to senior leaders, QAPI presentations, etc.
  • Assists the Internal Communications Director with analyzing reports from our email platform to make data-driven decisions regarding communication strategies and content placement.
  • Assist the Internal Communications Director with maintaining the Internal Comms database by tracking and documenting when and where articles are placed across a multi-channeled platform so communication requests can be closed in a timely manner.
  • Monitors the usage of campaigns in our newsletter platform across all channels and provides reports for communication effectiveness.
  • Monitors the people data feed from OurDay to our newsletter platform and adjusts saved search criteria when needed.

Additional Job Description

Minimum Requirements: Bachelor's Degree or equivalent, and 3 years of experience.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Not employed or contracted at MUSC?

External Applicants, Apply Now

 

Are you a current employee or contractor at MUSC? Please log in to OurDay with your NetID.

Apply on Internal Careers Site

 

People like you also viewed

Vascular Sonography Tech/FT (Florence, SC) FLO - Echo (FMC) FLO - Echo (FMC) Vascular Sonographer Technician I Hospital Authority (MUHA) R-0000047751 Florence South Carolina United States Florence Healthcare Support Clinical & Research Support Services Job Description Summary Come be a part of a team making a difference in the lives of their patients every day as a Vascular Sonography Tech in Florence, SC! Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ ... Full Time
MUSCP - Advanced Practice Provider (APP - NP/PA) - Department of Otolaryngology COM OTO Otology CC Nurse Practitioner MUSC Physicians (MUSCP) R-0000047747 Charleston South Carolina United States Charleston Advanced Practice Providers Nursing, Advanced Practice Providers, & Therapists Job Description Summary The Department of Otolaryngology – Head and Neck Surgery, Division of Otology is seeking an Advanced Practice Provider for the Department of Otolaryngology – Head and Neck Surgery. The APP will assist the attending physicia... Full Time
Registered Nurse II - ART HVC Prep & Recovery (PRN) CHS - Prep & Recovery - HVC (Heart & Vascular) (ART) Registered Nurse II-Health Hospital Authority (MUHA) R-0000047566 Charleston South Carolina United States Charleston Nursing Nursing, Advanced Practice Providers, & Therapists Job Description Summary Under general supervision, the Registered Nurse II provides individualized, goal-directed patient care to families and patients at the competent level utilizing the principles and practices of the nursing process; delivers ... Part Time
RN Periop-Procedural Team Coordinator for Dialysis Access Institute ORBG - Dialysis Access Institute ORBG - Dialysis Access Institute Clinical Staff Leader, Day Non Exempt Hospital Authority (MUHA) R-0000046681 Orangeburg South Carolina United States Orangeburg Nursing Nursing, Advanced Practice Providers, & Therapists Job Description Summary The RN Coordinator provides clinical and administrative leadership support for Dialysis Access Institute. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC00481... Full Time

Speak directly with our employees to learn about life at MUSC

Ask a question

Get tailored job recommendations based on your interests.

Not You?

Thank you

Apply Now

Not You?

Thank you