MUSCP - Medical Office Lead - East Cooper Medical Pavilion

Job Description Summary

Come join the team that is “Changing What’s Possible” at MUSC Health East Cooper Medical Pavilion, located in the heart of Mount Pleasant at 1600 Midtown Avenue. We are a three-story outpatient clinic with over 20 different specialties. Offering a day shift schedule with no evenings, weekends or holidays and free parking on site, the ideal candidate will thrive in a collaborative, fast-paced environment and have a positive attitude with a passion for providing excellent patient care. Be a part of our team - where your ideas are valued, your contributions are celebrated, and your potential is limitless. With annual pay for performance, tuition reimbursement and career ladder opportunities, be sure to apply today!

The Medical Office Assistant at MUSC Health East Cooper Medical Pavilion serves as the first point of contact for our patients, providing front-line administrative support. This role is responsible for ensuring an efficient, courteous, and accurate registration process while supporting timely access to care and promoting a positive patient experience. Primary responsibilities include greeting and welcoming patients and their families, obtaining and verifying demographic and insurance information, collecting payments and outstanding balances, and completing all pre-registration, registration, and compliance-related documentation in accordance with regulatory and institutional standards. These tasks are performed using the Epic electronic health record (EHR) system. This team member also conducts insurance verification and schedules follow-up and referral appointments within Epic as required. The Medical Office Assistant is expected to meet established productivity and service quality standards while maintaining strict compliance with HIPAA and institutional confidentiality guidelines. Additional responsibilities include supporting coordination of care and contributing to an environment that is committed to upholding excellence in customer service and patient-centered care.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC001994 UMA AMB MULT East Cooper Clinic-Administrat CC

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization. Patient privacy. Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned.

Additional Job Description

Required Minimum Training and Education:  Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.

Required Licensure, Certifications, Registrations: n/a

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.  Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs.  Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees