Operations Director

Job Description Summary

The Cancer ICCE Operations Director plays a pivotal role in advancing the operational, financial, and strategic performance of the Oncology Integrated Center for Clinical Excellence (ICCE). Reporting directly to the Oncology ICCE SAO, the Director partners closely with the ICCE Chief and SAO to lead performance improvement initiatives, manage key financial indicators, and ensure the successful execution of service line priorities across care settings.


This role supports enterprise-wide growth and system initiatives by producing standardized contribution margin analyses, coordinating operational and financial reviews, and leading strategic projects. The Director also serves as a liaison between the ICCE and core business and clinical support services, ensuring alignment of goals and accountability for performance outcomes.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004408 SYS - ICCE - Cancer

Pay Rate Type

Salary

Pay Grade

Health-32

Scheduled Weekly Hours

40

Work Shift

Job Description

The Opportunity

The role of Cancer ICCE Operations Director at MUSC Hollings Cancer Center is a strategic leadership opportunity within South Carolina’s only NCI-designated cancer center. As Hollings drives forward a bold, statewide growth plan—including the opening of new multidisciplinary cancer centers and the future launch of a purpose-built, fully integrated cancer hospital in Charleston—this role will be instrumental in shaping how academic-quality oncology services are operationalized across the MUSC Health system.

This elevated Director role combines responsibility for both enterprise oncology operations and robust business and financial oversight. The Cancer ICCE Operations Director will lead strategic projects, drive performance improvement initiatives, and serve as a critical partner to clinical and administrative leaders across care settings. In addition to leading service line alignment and operational execution, the Cancer ICCE Operations Director will directly manage the Oncology ICCE’s budgeting process, financial forecasting, and development of business pro formas—ensuring financial strategies and operational goals remain tightly integrated. This is a rare opportunity to help architect the future of oncology care in a nationally recognized academic system poised for NCI Comprehensive Cancer Center designation by 2028.

About MUSC Hollings Cancer Center

MUSC Hollings Cancer Center is South Carolina’s only National Cancer Institute (NCI)-designated cancer center and serves as the clinical, academic, and research nucleus of a rapidly expanding statewide cancer program. Anchored in Charleston, Hollings is driving a bold vision to transform cancer care delivery across the state—through deep integration of academic excellence, regional access, and operational consistency across the MUSC Health system.

The cancer enterprise is experiencing unprecedented growth. New multidisciplinary cancer centers are opening in Florence, Nexton, and Indian Land, with additional community-based cancer services expanding in Bluffton and Clements Ferry. These investments are designed to bring subspecialty oncology services closer to home for patients while maintaining the high standards of academic-quality care. In Charleston, plans are well underway for a new, state-of-the-art, one-stop-shop cancer hospital that will open in April 2030—consolidating inpatient, outpatient, imaging, procedural, and support services into a single, purpose-built environment to deliver fully coordinated care.

Hollings is home to more than 120 cancer-focused physicians and researchers and offers more than 200 active clinical trials, including cooperative group, investigator-initiated, and industry-sponsored studies. As MUSC accelerates toward its goal of achieving NCI Comprehensive Cancer Center designation by 2028, Hollings is investing in systems-level integration, tumor

site–specific growth strategies, and the expansion of regional access across its network of academic and community sites.

With a clear strategic plan, strong institutional commitment, and statewide footprint, MUSC Hollings Cancer Center is poised to deliver on its promise of advancing health and eliminating cancer disparities across South Carolina and beyond.

Key Responsibilities

Performance Excellence (25%)

· Work with ICCE leaders to develop operational projections and performance plans across all scorecard domains across the health system

· Lead, develop and coordinate all operational and contribution margin reviews with key operational leaders across the health system

· Collaborate with College of Medicine, MUSC Physicians, MCP, and MUHA Finance & Accounting departments, CFOs, regional health leadership and other appropriate resources to project accurate volume, revenue, and expense budgets each fiscal year and other times when adjustments are required due to market demands

· Assist ICCE Leadership to initiate corrective action plans for any performance variance or other Opportunity for Improvements (OFIs) identified

· Identify performance gaps and recommend actionable improvements

Performance Management (25%)

· Develop and monitor financial and operational Key Performance Indicators (KPIs) for cancer operations across the health system

· Develop, supervise and/or coordinate preparation, maintenance and execution of all analyses on the performance of KPIs across the health system

· Management of performance in conjunction with direct leadership to achieve all operational targets and the achievement of designated project timelines

· Track, plan and participate on opportunities to increase volumes across the Cancer ICCE and cancer operations (ambulatory, infusion, and inpatient) across the health system

· Coordination with Performance Management teams to understand and develop plans toward top decile performance compared to benchmark on financial/operational areas

· Ensure the integrity/credibility of all analyses presented that drive operational scopes of work and approved system projects

· Active engagement with the VAT system to reduce supply and purchased services cost as applicable to the ICCE

· Monitors supply costs and routinely communicates with Supply Chain team related to opportunities to create cost efficiencies

System Operational Planning (25%)

· Participate in the development of system plans and various forms of analyses to support growth plans and opportunities to increase revenue sources / referral base for Cancer ICCE operations across the health system

· Collaborate with appropriate stakeholders including ambulatory leaders, analysts, divisional leaders and practice plan leaders, external benchmarking sources and any other appropriate resources to create operational and project plans that will lead to systemic growth

· Assist in the development of strategy analysis for current and new business programs

· Partner with Central Finance team(s) to develop and present draft pro formas to FEC and other appropriate committee(s) for approval, assessment and implementation of business plans

· Partner with appropriate stakeholders, including COM and MUSCP, to develop multi-year forecasts of physician recruitment and departures for all Divisions

· Work with system leaders to collaborate on driving ambulatory efficiencies and optimization

Project Management (25%)

· Identify, lead, and manage special projects and initiatives that enhance operational efficiency and support strategic priorities within the ICCE

· Drive operational change management efforts aligned with established KPIs

· Maintain clear communication and provide regular updates to ICCE leadership and broader MUSC Health stakeholders regarding project status and performance outcomes

· Facilitate system-wide collaboration to ensure timely execution of operational plans and enterprise initiatives

· Present and explain growth and financial data in conjunction with strategic activities and future goals

Professional Qualifications

· Master’s degree in Healthcare Administration, Nursing, Business, or related field required

· Minimum of 5 – 7 years of progressive leadership experience managing complex oncology or service line operations in an academic medical center or similarly complex health system

· Demonstrated ability to lead through influence across matrixed, multidisciplinary teams and multiple care settings

· Strong financial acumen with experience in budgeting, contribution margin analysis, and operational performance management

· Knowledge of operations, labor management, strategic planning, budgeting, project planning and satisfaction performance reporting systems and methodologies required

· Proven ability to research, gather, synthesize and organize information to produce concise analyses

· Expertise in data-driven decision-making, including development and monitoring of KPIs and analytics reporting.

· Proven success in driving operational efficiency, patient access improvements, and service line growth initiatives

· Exceptional communication and interpersonal skills with the ability to build partnerships among clinical, operational, and executive stakeholders

· Systems thinker with a collaborative, proactive approach and a strong commitment to patient care and organizational excellence

Ideal Attributes

· Strategic and Financial Acumen: Deep understanding of budgeting, forecasting, and contribution margin analysis, with a demonstrated ability to align financial planning with enterprise goals.

· Operational Execution and Performance Improvement: Proven track record of leading system-wide initiatives to improve access, efficiency, and clinical integration across multidisciplinary teams.

· Data-Driven Decision Making: Expertise in developing and monitoring key performance indicators (KPIs); able to synthesize complex data to inform business decisions and support strategic growth.

· Matrixed and Collaborative Leadership: Skilled in navigating matrixed environments and building trust-based partnerships with clinical, administrative, and executive stakeholders.

· Project and Change Management: Experienced in leading strategic projects from planning through execution; adept at managing change in large, multi-site organizations.

· Communication and Influence: Strong interpersonal and communication skills with the ability to present complex information clearly and persuasively to diverse audiences.

· Mission-Driven and Patient-Centered: A commitment to advancing health equity and delivering high-quality, coordinated cancer care across academic and community settings

Additional Job Description

Education: Bachelor's Degree or Equivalent Work Experience. Experience: 7 years progressive work experience and 2 years management experience

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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