Under the supervision of the Manager, facilitates accurate and timely completion of registration and all paperwork necessary for patient care. Receives all visitors and patients, answers the main telephone line, assisting callers or transferring the calls to the appropriate individual. Schedules all visits for the Mount Pleasant Pediatric After Hours Care & Specialty Clinics. Works closely with physicians, nurses and therapists to provide optimal ambulatory healthcare. Applies guest relations policy to all visitors, patients, physicians and co-workers
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
PRN
Cost Center
CC000253 CHS - After Hours & Specialty Clinics - Mt Pleasant (Offsite)
Pay Rate Type
Hourly
Pay Grade
Health-21
Scheduled Weekly Hours
4
Work Shift
Job Description
Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background.
Hours of operation: Shifts vary based on clinic needs
Specialty Clinics: 7:30AM-4:00PM Monday- Friday
After Hours Care: 3:00pm- 10:00pm Monday- Friday
11:30AM- 7:00PM Weekends and Holidays
Additional Job Description
Education: High School Degree or Equivalent Work Experience: 1 year
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Our nationally ranked pediatric hospital is located in downtown Charleston, while our primary, urgent, and specialty care clinics can be found throughout the Tri-County area. We proudly care for patients across South Carolina, the southeast region and beyond.
MUSC Shawn Jenkins Children's Hospital
MUSC Shawn Jenkins Children’s Hospital (SJCH) consists of 250 beds and opened in February 2020 as a replacement facility for the MUSC Children’s Hospital, formerly on Ashley Avenue. MUSC SJCH provides the most advanced pediatric care possible in more than 27 specialty areas, in person or through a robust telehealth network, and includes:
A Level 1 trauma center and Emergency Department
The state’s only pediatric burn center
South Carolina's only pediatric solid-organ and bone marrow transplant programs
The largest Level 4 neonatal intensive care unit in SC
Level 1 Children’s Surgery Center (verified by the American College of Surgeons Children’s Surgery Verification Quality Improvement Program)
An advanced fetal care center
The MUSC Pediatric & Congenital Heart Center ranked #4 in the country for the second year in a row by U.S. News & World Report’s Best Children’s Hospitals 2023-2024. The program functions through a nationally unique statewide collaboration of pediatric heart surgeons and cardiologists and is also annually recognized as providing exceptional care by the Society of Thoracic Surgeons Congenital Heart Surgery Public Reporting.
Pearl Tourville Women's Pavilion
Housed within MUSC SJCH, the Pearl Tourville Women’s Pavilion (PTWP) seamlessly integrates children’s care and obstetrical services, thereby enhancing safety and improving outcomes in low and high-risk pregnancies. The Advanced Fetal Care Center ensures that families expecting babies with complex congenital birth defects or medical problems receive care from board-certified maternal-fetal medicine providers collaborating with a large multidisciplinary care team of pediatric specialists. The PTWP care is one of only a handful of women’s facilities in the country to offer couplet-care rooms, where newborns and mothers can recover together in an intensive-care setting.
Meet Our Children's & Women's Care Team
Hear from our care team members about why they love working at MUSC Children's Health.
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