Patient Experience Coordinator

Job Description Summary

The Patient Experience Coordinator reports to the Patient Experience Manager. Under general supervision, the Patient Experience Coordinator works with patients and their families to address concerns or special needs that may arise during their course of treatment. This role acts as an intermediary between hospital departments, administration and the patient/family to bring about the most effective healthcare treatment and positive hospital experience. The Patient Experience Coordinator provides basic administrative support to the Guest Services Department. This position will serve as the Patient and Family Advisory Council Staff Liaison.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004868 ORBG - Customer Service

Pay Rate Type

Salary

Pay Grade

Health-25

Scheduled Weekly Hours

40

Work Shift

Job Description

Position Purpose

The Patient Experience Coordinator reports to the Patient Experience Manager. Under general supervision, the Patient Experience Coordinator works with patients and their families to address concerns or special needs that may arise during their course of treatment. This role acts as an intermediary between hospital departments, administration and the patient/family to bring about the most effective healthcare treatment and positive hospital experience. The Patient Experience Coordinator provides basic administrative support to the Guest Services Department. This position will serve as the Patient and Family Advisory Council Staff Liaison.

Requirements (Education, Work Experience, Licensure, Registry &/or Certifications)

Bachelor's degree from an accredited college/university and two years directly related customer service work experience or an associate's degree and three years directly related customer service work experience. Prior supervisory experience is beneficial. Excellent interpersonal and communication skills are required. Must be able to communicate effectively with patients, family’s members, visitors, guests, physicians, employers, and vendors professionally and clearly. Must be self-directed and have the ability to problem solve and implement solutions. Must be able to work in a positive and cooperative manner with care team members. Position may require ability to work weekends and staggered shifts.   Experience with computers is required, to include Microsoft Office programs.  Experience using an Electronic Medical Record is preferred.

Physical Requirements

Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to work indoors. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous)) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous)

Additional Job Description

Education and Experience: Bachelors Degree and 2 years work experience; or High School Diploma (or equivalent) and 5 years experience required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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