Patient Representative I

Job Description Summary

Performs accurate clinic registration of patients, not to exclude scheduling, authorization and insurance verification functions using proper resources provided by MUSC. Collects co-pay/co-insurance at time of service according to the MUSC policies. Corrects registration errors to prevent front-end denials. Provides excellent patient focused customer service and communicates effectively to service delivery areas to maximize patient flow and customer service. Answer phones calls according to proper protocol provided by MUSC.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004944 ORBG - RMC CARDIOLOGY

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

36

Work Shift

Job Description

Work Environment:

Primarily works in an office environment with moderate traffic that involves numerous meetings, subject to interruptions and occasionally works irregular hours.

Essential Functions:

• Gathers and validates the required registration data set; obtains required forms and signatures
• Verifies insurance coverage / benefits for visit
• Collects co-pay/co-insurance and attempts to collect on bad debt. Participates in the balancing of the cash drawer as directed.
• Answers incoming telephone calls and provides assistance to caller.
• Attends meetings as designated by direct supervisor.
• Performs other miscellaneous and related duties as assigned.

Physical Requirements:

Physical requirements are primarily related to the essential functions of any job. In order to perform the essential functions of this position, you must be able to sit, walk, stand, use your hands, reach, talk, and hear.  Lift or exert energy up to 10 pounds 75 % of the time and up to 25 pounds 25% of the time. Close vision, distance or clear vision at 20 ft. or more and the ability to observe an area that can be seen to move up and down or left and right.

Mental Requirements:

Has the ability to respond to sensitive inquiries or complaints from guests, regulatory agencies, staff and members of the business community, and to write persuasive correspondence.  Able to define problems, collect data, establish facts, and draw valid conclusions. Deals with concrete and abstract concepts and interpret verbal, nonverbal and written instructions. 

Population Served:

This position primarily interacts with adolescents, adults and aging adults. It does not provide direct patient care. All staff members must be able to demonstrate the knowledge and skill necessary to meet the physical, psycho/social, educational, safety, and related needs of the persons in the assigned work area.

Additional Job Description

Minimum Qualifications:

High School Diploma or GED and 2 years of medical office experience.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees