Quality Assurance Technical Specialist

Job Description Summary

The Quality Assurance Technical Specialist serves as a hands-on operational and technical quality leader supporting multiple laboratory locations across the division. This role bridges laboratory operations, regulatory compliance, quality assurance, and technical process improvement to ensure standardized workflows, sustained survey readiness, and high-reliability performance.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC001411 KER - Lab (KMC)

Pay Rate Type

Hourly

Pay Grade

Health-29

Scheduled Weekly Hours

40

Work Shift

Job Description

Essential Duties and Responsibilities

Quality Oversight & Performance Improvement

Provide direct support to local laboratories in the oversight of quality monitoring, variance tracking, corrective action development, and performance improvement activities.

Review and validate daily, weekly, and monthly quality indicators, audits, and regulatory tasks in collaboration with Laboratory Managers.

Monitor trends in quality metrics and assist with root cause analysis, preventive action development, and effectiveness monitoring.

Compile and distribute monthly quality and operational reports for assigned laboratory sites.

Operational & Technical Support

Support Laboratory Managers with daily operational activities including workflow optimization, staffing alignment, and prioritization of work queues.

Assist Technical Specialists with management and standardization of technical processes within assigned laboratory sections.

Promote consistent implementation of best practices across laboratory locations.

Provide project management support for division initiatives including IQE entry and tracking.

Regulatory Compliance & Survey Readiness

Participate in accreditation readiness activities including audits, tracers, documentation review, and corrective action follow-up.

Support CAP, CLIA, Joint Commission, and DNV compliance initiatives.

Maintain oversight of document control processes.

Ensure alignment of laboratory practices with regulatory standards.

Education, Training & Competency

Deliver technical and quality education sessions aligned with division priorities.

Support competency assessment tracking and documentation.

Train staff in quality assurance principles and error prevention strategies.

Safety & Risk Management

Serve as the Division Safety Officer supporting safety audits and corrective actions.

Promote a culture of safety and high reliability.

Collaboration & Leadership

Partner with the Division Quality Coordinator on division quality initiatives.

Act as a resource for Laboratory Managers and Technical Specialists.

Education and Experience Requirements

Required: Associate or Bachelor degree in Medical Laboratory Science or related field; MLS or MLT certification; 3–5 years laboratory experience; working knowledge of CAP and CLIA.

Preferred: Prior leadership or quality role experience; electronic QMS experience; Lean or Six Sigma exposure.

Knowledge, Skills and Abilities

Strong regulatory knowledge, organizational skills, communication ability, analytical thinking, and multi-site workflow management.

Physical Requirements

Ability to work in laboratory environment and travel between sites.

Additional Job Description

Education and Experience Requirements

Required: Associate or Bachelor degree in Medical Laboratory Science or related field; MLS or MLT certification; 3–5 years laboratory experience; working knowledge of CAP and CLIA.

Preferred: Prior leadership or quality role experience; electronic QMS experience; Lean or Six Sigma exposure.

Knowledge, Skills and Abilities

Strong regulatory knowledge, organizational skills, communication ability, analytical thinking, and multi-site workflow management.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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