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Systems Analyst I, Telecom - Information Solutions

Charleston, South Carolina

Systems Analyst I, Telecom - Information Solutions

  • R-0000060473
  • Charleston, South Carolina
  • Information Solutions
  • Technical Services
  • Full Time
  • Hospital Authority (MUHA)
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Job Description Summary

The System Analyst I, reports to the Manager, Network and Telecommunication Services, in support of MUSC’s academic, research and healthcare missions. Under direct supervision, the System Analyst I provides a variety of operational, consultative and collaborative functions within the Enterprise Telecommunications Services team. This position assists with the maintenance and administration and of phone switch, wireless IP phones, billing and voice mail systems. Provides proactive and reactive support while maintaining a professional attitude and exhibiting good customer service skills. Maintains professional standards and exhibits excellent customer service skills while performing assigned tasks. 

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002312 SYS - IS Network Infrastructure and Security Engineering

Pay Rate Type

Salary

Pay Grade

Health-25

Scheduled Weekly Hours

40

Work Shift

Job Description

The System Analyst I, reports to the Manager, Network and Telecommunication Services, in support of MUSC’s academic, research and healthcare missions. Under direct supervision, the System Analyst I provides a variety of operational, consultative and collaborative functions within the Enterprise Telecommunications Services team. This position assists with the maintenance and administration and of phone switch, wireless IP phones, billing and voice mail systems. Provides proactive and reactive support while maintaining a professional attitude and exhibiting good customer service skills. Maintains professional standards and exhibits excellent customer service skills while performing assigned tasks. 

Additional Job Description

Required Education/Skills/Work Experience:

A high school diploma and two years directly related experience; or a bachelor’s degree in a related field. Must possess good communication and customer service skills.

Physical Requirements 

  • Mobility & Posture 

  • Standing: Continuous 

  • Sitting: Continuous 

  • Walking: Continuous 

  • Climbing stairs: Infrequent 

  • Working indoors: Continuous 

  • Working outdoors (temperature extremes): Infrequent 

  • Working from elevated areas: Frequent 

  • Working in confined/cramped spaces: Frequent 

  • Kneeling: Infrequent 

  • Bending at the waist: Continuous 

  • Twisting at the waist: Frequent 

  • Squatting: Frequent 

  • Manual Dexterity & Strength 

  • Pinching operations: Frequent 

  • Gross motor use (fingers/hands): Continuous 

  • Firm grasping (fingers/hands): Continuous 

  • Fine manipulation (fingers/hands): Continuous 

  • Reaching overhead: Frequent 

  • Reaching in all directions: Continuous 

  • Repetitive motion (hands/wrists/elbows/shoulders): Continuous 

  • Full use of both legs: Continuous 

  • Balance & coordination (lower extremities): Frequent 

  • Lifting & Force Requirements 

  • Lift/carry 50 lbs. unassisted: Infrequent 

  • Lift/lower 50 lbs. from floor to 36”: Infrequent 

  • Lift up to 25 lbs. overhead: Infrequent 

  • Exert up to 50 lbs. of force: Frequent  

  • Examples: 

  • Transfer 100 lb. non-ambulatory patient = 50 lbs. force 

  • Push 400 lb. patient in wheelchair on carpet = 20 lbs. force 

  • Push patient stretcher one-handed = 25 lbs. force 

  • Vision & Sensory 

  • Maintain corrected vision 20/40 (one or both eyes): Continuous 

  • Recognize objects (near/far): Continuous 

  • Color discrimination: Continuous 

  • Depth perception: Continuous 

  • Peripheral vision: Continuous 

  • Hearing acuity (with correction): Continuous 

  • Tactile sensory function: Continuous 

  • Gross motor with fine motor coordination: Continuous 

  • Selected Positions: 

  • Olfactory (smell) function: Continuous 

  • Respirator use qualification: Continuous 

  • Work Environment & Conditions 

  • Effective stress management: Continuous 

  • Rotating shifts: Frequent 

  • Overtime as required: Frequent 

  • Latex-safe environment: Continuous 

 

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

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