UNIV.-Manager of Housekeeping and Recycling Programs-Recycling

Job Description Summary

This individual is responsible for all aspects of MUSC's Recycling and Solid Waste program and the contract management of the University's Housekeeping program. This includes, but is not limited to, the supervision of all University and contract employees and the scheduling and scope of all services provided. This individual guides the standards of these two programs and is highly involved in ensuring they provide a positive customer experience and that all contractractual vendor obligations are met. This individual holds responsibility for financial oversight of the Recyling and Solid Waste program's budget and the University's Housekeeping contract. This position has been deemed essential for the continuity of services during Hazardous Weather or other Emergency Conditions.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC001346 Housekeeping

Pay Rate Type

Salary

Pay Grade

University-07

Pay Range

57,334.00 - 81,707.00 - 106,080.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Directs and manages program design, implementation and daily administrative activities. Interprets policies and rules of programs administered by an agency. Recommends new programs or revisions to existing programs administered by an agency; assesses programs and implements policy, procedure or rule changes. Informs governing board about issues confronting an agency; may advise board about appropriate action to take. Participates in the management decision-making process of an agency. Attends legislative, public and advocacy group hearings present information for discussion and/or decision-making purposes; responds to requests for information from employees, the public and the media.

25%-Directs the activities of the University's Housekeeping contract and Recycling and Solid Waste programs.  Ensures compliance with vendor contractual requirements, customer satisfaction, and that services are performed in a safe, timely, and satisfactory manner. Periodically reviews staffing plans, changes to work plans, savings opportunities, etc.. with both teams to ensure that they represent the best interests of MUSC. Directs personnel activity for these areas and serves as Supervisor of Record for all State Housekeeping team members in addition to direct reports.  Ensures that timekeeping, payroll, mandatory training requirements, performance evaluations and other personnel items are accurate and completed on time.

20%-Works with Recycling supervisor to provide oversight to MUSC's Recycling and Solid Waste programs.  Assists in ensuring solid waste vendor is in compliance with their contractual requirements, including having all equipment in safe working order at all times and that agreed-upon service schedules are upheld.  Remains abreast of all regulatory and compliance policies and procedures and works cooperatively with Risk Management and other agency partners to ensure that MUSC's Recycling and Solid Waste programs are compliant.  Partners with institutional leadership to foster positive relationships with landfills and other regulatory and community partners.  Proactively seeks out opportunities for efficiencies and cost savings in addition to new recycling stream opportunities. Ensures all regulatory reporting requirements are complete and on time. Assists Recycling Supervisor with identifying and/or approving equipment needs and repairs as they arise. 

20%-Provides oversight to University's housekeeping contract.  Ensures work requests are completed in a timely and satisfactory manner, aligns institutional priorities with contractor daily work schedules, communicates special events and requests, ensures customer service questions and concerns are addressed in a timely manner by contractor and provides follow-up when needed with customers.  Serves as liaison between contractor and  building engineers/customers. Monitors contractor's special project, restoration and floor cleaning schedules.  

15%-Works with housekeeping contractor to monitor performance goals and KPIs. Ensures consistent, quality data collection procedures and accurate reporting of KPIs. Proactively reviews contractor's quality auditing system and accompanies contractor personnel periodically to perform joint quality inspections.  Monitors Quality Success Percentage Score based on the audit and MUSC's Customer Satisfaction reports.  Provides oversight to  contractor in development of monthly Quality Improvement Plan when quality, staffing and/or customer satisfaction goals are not met.   Monitors contractor training hours, green cleaning requirements and other contractual requirements.  Approves requests for payments. Ensures non-compliance penalties are administered appropriately to contractor if applicable.

10%-Collaborates with Recycling supervisor and housekeeping contractor leadership to strive for high employee engagement.  Administers Press Ganey engagement survey and works to ensure all team members (including State, temporary, and Contractor employees) are kept informed and aware of MUSC's mission, goals, news, and events throughout the year.

10%-Provides leadership to direct reports and contractor on-site leadership.  Holds team members accountable for the work they do, the behaviors they display, and their compliance with policies and procedures by providing them with clear and timely expectations, training and resources, coaching and counseling, communications and consequences.   This includes, but is not limited to:
-having regular meetings with your team members to communicate and listen
-continually evaluating the work and attitudes of team members and taking appropriate action when needed 
-setting clear, timely, and consistent expectations when needed and to ensure mutual understanding
-providing or arranging for training and/or resources as needed
-providing clear, timely and consistent feedback

Additional Job Description

Minimum Requirements: A bachelor's degree and three years relevant program experience. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Frequent) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Frequent) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Frequent) Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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