UNIV - Patient Service Representative - Pediatric Dentistry
Charleston, South Carolina
UNIV - Patient Service Representative - Pediatric Dentistry
- R-0000068540
- Charleston, South Carolina
- Administrative
- Business Operations
- Full Time
Job Description Summary
The Patient Service Representative (PSR) reports directly to the Patient Service Representative Supervisor for their assigned clinic. Under general supervision, the PSR provides a high level of customer service while verifying and preparing documentation for the Dental Medicine EHR. This role facilitates the timely completion of the front desk registration process, telephone inquiries, scheduling, patient check-out process, and works closely with students and faculty to provide quality service and care to patients. Provides courteous and professional customer service to internal and external customers.Entity
Medical University of South Carolina (MUSC - Univ)Worker Type
EmployeeWorker Sub-Type
ClassifiedCost Center
CC001139 CDM Pediatric DentistryPay Rate Type
HourlyPay Grade
University-GEN06
Pay Range
Scheduled Weekly Hours
40Work Shift
Job Description
20% Conduct & Compliance:
Patient Service Representative understands and consistently follows the MUSC Standards of Behavior and completes all assigned annual training. Provides excellent customer service to all internal and external customers, maintains open communication lines, and understands Federal, State, MUSC Enterprise, University and CDM policies, procedures, and guidelines as it relates to their position responsibilities.
20% Patient Registration:
Responsible for management of patient registration, updating all patient demographics at each visit, and obtaining signatures on required documents and consents as needed. Scan insurance cards and submit insurance verification forms to the Billing Office. Based on the assigned clinic, you may be responsible for verifying insurance benefits prior to patient’s appointments.
20% Patient Scheduling:
Responsible for scheduling patient appointments by using the planned appointment lists in Electronic Health Record (EHR) system to ensure the schedules are full. Confirm any unconfirmed patient appointments by telephone. Complete contact notes in EHR to document relevant information and attempts to contact patients about appointments in a timely and accurate manner. Based on the assigned clinic location, you may also be required to use Epic to schedule and manage the patient appointments.
20% Payments and Insurance Verification:
Collect, post, and reconcile payments for patients in the Dental Medicine EHR. Collect all payments due at point of service (Check in or Check out). Post all payments in EHR and provide patient with receipt. Discuss upcoming treatment appointments, financial responsibilities for future appointments, and provide a printed appointment reminder to each patient. Must enter transaction notes in EHR documenting any relevant financial conversations and all posting errors, refunds, etc. Scan all necessary documents in EHR as attachments. On a daily basis, prepare and reconcile deposits of cash, check and credit card transactions for assigned clinic area following all CDM guidelines and University policies and procedures.
10% Communication:
Responsible for answering all incoming phone calls for your assigned clinic area using the assigned Avaya Agent login ID. Manage incoming referrals for your assigned clinic using the EHR. Maintain reception and waiting area in a neat and orderly fashion.
5% Stakeholder Engagement and Notification:
Assist the College of Dental Medicine’s Department Chairs, Faculty, Residents and Students and/or Patient Care Coordinators in any duty that relates to scheduling, patient care and quality assurance. Assist with the student accountability program for attendance in the pre-doctoral clinics.
5% Miscellaneous:
Any other duties as assigned by the Supervisor.
Additional Job Description
Minimum Requirements: A high school diploma and two years work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience. Some positions require a valid driver's license and good driving record; or correctable vision of 20/40 in both eyes, with or without conventional lenses, and physical qualifications in accordance with Federal Motor Carrier Safety Regulations, Section 391.41; or AAVMA certification. Some positions require eligibility for bonding. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to lift and carry 15# , unassisted. (Infrequent) Ability to lift objects from floor level to height of 36 inches, to 15#, unassisted. (Infrequent) Ability to lower objects, to 15 #, from height of 36 inches, unassisted. (Infrequent) Ability to push/pull objects to 15 #, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas (Infrequent)If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
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MUSC Children's Health
MUSC Children’s Health is part of South Carolina's most comprehensive academic health care system, offering career options at our nationally ranked pediatric hospital, ambulatory surgical and specialty care center, children’s research institute and clinics and patient care sites. We provide the broadest range of advanced care devoted exclusively to the well-being of children.
Our nationally ranked pediatric hospital is located in downtown Charleston, while our primary, urgent, and specialty care clinics can be found throughout the Tri-County area. We proudly care for patients across South Carolina, the southeast region and beyond.
MUSC Shawn Jenkins Children's Hospital
MUSC Shawn Jenkins Children's Hospital (SJCH) is the tertiary hub of MUSC Children’s Health and one of the Southeast's leading children's hospitals. Opened in February 2020 as a state-of-the-art replacement for the MUSC Children's Hospital on Ashley Avenue, the 250-bed facility was purpose-built to deliver the most advanced, family-centered pediatric care available — under one roof and across the entire state.
MUSC SJCH offers specialized care in more than 27 pediatric subspecialties, supported by a robust telehealth network that extends the hospital's reach to families in every corner of South Carolina. Whether a child requires routine specialty follow-up or the most complex interventional care, MUSC SJCH serves as the definitive resource for South Carolina's children and their families. This commitment to statewide access extends beyond the walls of a single facility: MUSC SJCH is an active and founding participant in the South Carolina Children's Hospital Collaborative (SCCHC), a partnership among South Carolina's children's hospitals dedicated to ensuring that every child in the state — regardless of geography or circumstance — receives consistent, high-quality pediatric care.
Through the Collaborative, MUSC SJCH works alongside partner institutions to align clinical standards, share expertise, and jointly deliver specialized services that no single hospital could sustain alone. Among the statewide programs coordinated through the SCCHC are:
- Child Abuse Pediatrics, providing a coordinated, trauma-informed response to suspected abuse and neglect, with specially trained child abuse pediatricians and multidisciplinary teams working collaboratively with partner hospitals, child advocacy centers, and child protective services agencies across the state
- Pediatric Inpatient Rehabilitation, extending access to specialized rehabilitative care for children recovering from serious illness, injury, or surgery — ensuring that families throughout South Carolina can access these services closer to home
- Additional collaborative service lines that reflect a shared commitment to closing gaps in pediatric care access statewide
This collaborative model reflects MUSC SJCH's belief that advancing children's health in South Carolina is a shared responsibility — and that partnership is the path to better outcomes for all of the state's children.
MUSC SJCH is also home to an unmatched collection of programs and designations that exist nowhere else in the state:
- South Carolina's only Level 1 Pediatric Trauma Center and Emergency Department, providing the highest level of readiness and expertise for children experiencing life-threatening injuries or emergencies
- South Carolina's only pediatric burn center, delivering specialized, multidisciplinary care for children with serious burn injuries
- South Carolina's only pediatric solid-organ and bone marrow transplant programs, offering children with organ failure and hematologic conditions access to life-saving therapies without leaving the state
- The largest Level 4 Neonatal Intensive Care Unit (NICU) in South Carolina, equipped and staffed to care for the most critically ill and premature newborns
- A Level 1 Children's Surgery Center, verified by the American College of Surgeons Children's Surgery Verification Quality Improvement Program — a distinction that reflects the hospital's commitment to the highest standards of surgical safety and outcomes
- An Advanced Fetal Care Center, bringing together maternal-fetal medicine specialists and pediatric subspecialists to evaluate and plan care for pregnancies complicated by complex fetal diagnoses
MUSC Children's Health Pediatric Cardiology and Heart Surgery Program is nationally recognized as one of the finest pediatric cardiac programs in the United States, ranked #4 in the country by U.S. News & World Report's Best Children's Hospitals 2025–2026. The program is built on a nationally unique model: a fully integrated, statewide collaboration of pediatric heart surgeons and cardiologists who work together across multiple sites to ensure that children throughout South Carolina have access to world-class cardiac care regardless of where they live.
Pearl Tourville Women's Pavilion
Housed within MUSC Shawn Jenkins Children's Hospital, the Pearl Tourville Women's Pavilion (PTWP) represents a truly integrated approach to maternal and newborn care. By co-locating obstetrical services alongside the full spectrum of pediatric subspecialty expertise, the Pavilion is uniquely positioned to optimize safety and improve outcomes for both routine and high-risk pregnancies.
The Advanced Fetal Care Center, embedded within the Pavilion, is a specialized program dedicated to families expecting babies diagnosed with complex congenital conditions or medical challenges before birth. Board-certified maternal-fetal medicine providers work in close collaboration with a large, multidisciplinary team of pediatric specialists — including surgeons, cardiologists, neurologists, and neonatologists — to develop individualized care plans that begin before delivery and carry seamlessly through birth and beyond.
The Pearl Tourville Women's Pavilion is among only a small number of women's facilities in the nation to offer couplet-care rooms, an innovative model that allows mothers and newborns — including those requiring intensive-level monitoring — to recover together in the same room. This approach keeps families united during a critical time, supports bonding and breastfeeding, and reflects MUSC's deep commitment to patient- and family-centered care.
MUSC Women's Health - A Statewide Network
MUSC's commitment to women's health extends far beyond the walls of the Pearl Tourville Women's Pavilion in Charleston. Through MUSC Health's regional divisions, women across South Carolina have access to a comprehensive continuum of obstetrical and gynecological services delivered close to home — supported by the clinical expertise, safety standards, and subspecialty resources of one of the nation's leading academic medical centers.
Community-based obstetrical and gynecological care is available across four MUSC Health divisions. Across all four divisions, community OB and gynecology practices are integrated into the larger MUSC Health system, allowing for seamless referrals and care coordination when patients require higher levels of care — including maternal-fetal medicine consultation, access to the Advanced Fetal Care Center, or delivery at a facility with advanced neonatal support. This hub-and-spoke model ensures that women throughout South Carolina benefit from consistent, evidence-based care regardless of where they live, while maintaining access to the full resources of MUSC Health when complexity demands it.
This statewide women's health network reflects MUSC's enduring mission: to improve the health and well-being of all South Carolinians — from the earliest moments of life onward.
Meet Our Children's & Women's Care Team
Hear from our care team members about why they love working at MUSC Children's Health.
