Patient Access Representative

Job Description Summary

The Patient Registration Representative serves as the initial point of contact for patients.

Under general supervision and reporting to the Patient Access Services Supervisor, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services.

This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs.

Assists in collecting copayments and deductibles and solves basic billing inquiries.

MUSC Health is a leading academic health system offering a robust and comprehensive benefits package, including health insurance, retirement plan options, wellness resources, and more

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Temporary

Cost Center

CC000451 CHS - Guest Services

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

7

Work Shift

Job Description

Minimum Education and Experience:

High school diploma or equivalent (GED), with 1 year of customer service experience.

Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Description:

1.1 FY24: Performs Pre-Registration and Registration Process:
a.) Calls to obtain demographic / financial information via telephone or face to face interview prior to day of admit for service.
b.) Able to pre-register in the registration system by pulling DAR various scheduling systems (Epic). Able to pull schedule as needed.
c.) Process complete registrations in the required systems.
d.) Must have a thorough knowledge of the hospital registration system including knowledge and use of peripheral equipment (fax, copier, printers, downtime, scanning system).
e.) Able to process registrations in various flows used by department.
Edit Average # of registrations per hour per month Scale 5 (mentor) = >3.4 (consistent) = 2.2 - 3.4 (inconsistent) = <2.2
25.0%

1.2 FY24: Our Day Complete all required Our Day training modules assigned by department supervisor. Edit All modules must be in completed status by assigned date.
20.0%

1.3 FY24: MSP Audit: Must complete MSQ on all Medicare patients to be compliant with CMS prior to discharge.
Edit Average Monthly Audit Score Scale 5 (mentor) = >96 3 (consistent) = 95 1 (inconsistent) = <90
15.0%

1.4 FY24: Registration Quality: Users are required to complete specific information with the proper format during the registration process. Any incomplete data generated from the registration process will need to be updated within 8 hours of admission.
Edit Monthly %: 5 (mentor) = >70% 3 (consistent) = 55-65% 1 (inconsistent) = <50%
40.0%

Additional Job Description

Physical Requirements:

NOTE: The following descriptions are applicable to this section: 1) Continuous – 6-8 hours per shift; 2) Frequent – 2-6 hours per shift;  3) Infrequent – 0-2 hours per shift

Ability to perform job functions while standing. (Frequent)

Ability to perform job functions while sitting. (Frequent)

Ability to perform job functions while walking. (Frequent)

Ability to climb stairs. (Infrequent)

Ability to work indoors. (Continuous)

Ability to work from elevated areas. (Frequent)

Ability to work in confined/cramped spaces. (Infrequent)

Ability to perform job functions from kneeling positions. (Infrequent)

Ability to bend at the waist. (Frequent)

Ability to squat and perform job functions. (Infrequent)

Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)

Ability to reach in all directions. (Frequent)

Possess good finger dexterity. (Continuous)

Ability to fully use both legs. (Continuous)

Ability to fully use both hands/arms. (Continuous)

Ability to lift and carry 15 lbs. unassisted. (Infrequent)

Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)

Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)

Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)

Ability to see and recognize objects close at hand or at a distance. (Continuous)

Ability to match or discriminate between colors. (Continuous)  *(Selected Positions)

Ability to determine distance/relationship between objects; depth perception. (Continuous)

Ability to maintain hearing acuity, with correction. (Continuous)

Ability to perform gross motor functions with frequent fine motor movements. (Continuous)

Ability to work in a latex safe environment. (Continuous)

*Ability to maintain tactile sensory functions. (Frequent)    *(Selected Positions)

*Ability to maintain good olfactory sensory function. (Frequent)  *(Selected Positions

*Ability to be qualified physically for respirator use, initially and as required. (Continuous)

(Selected Positions)*

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees