UNIV - Specialty Clinic Operations Coordinator - Department of Medicine: Division of Endocrinology

Job Description Summary

The Specialty Clinic Operations Coordinator oversees the day-to-day administrative and operational functions of Endocrinology sub-specialized outpatient clinics. This role acts as the central engine of the clinic, bridge-building between providers, administrative staff, and divisional leadership. The ideal candidate optimizes patient workflows, coordinates complex provider schedules, and maintains an efficient, high-quality care environment tailored to our specific medical specialty.

Manage specialty clinics within Endocrinology, including Thyroid Nodule Management, Obesity and Weight Management, the Cardiometabolic Health Clinic, and the Endocrinology Regional Health Network expansion.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC000967 COM DOM Endocrinology CC

Pay Rate Type

Salary

Pay Grade

University-GEN09

Pay Range

52,100.00 - 70,300.00 - 88,600.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Duties:

30% - Daily Clinic Workflows & Logistics

• Workflow Optimization: Manage daily front- and back-office administrative logistics to minimize patient wait times and maximize clinic throughput.

• Template & Schedule Management: Coordinate complex provider templates, matching physician availability with specialized equipment, room constraints, and patient demand.

• New Clinic Activation & Implementation: Lead the strategic establishment and launch of new specialty clinics. Convene and align key institutional stakeholders to design end-to-end operational workflows, standard operating procedures (SOPs), and clinical processes, while orchestrating the procurement of all essential medical equipment and infrastructure supplies.

• Data Tracking: Gather, analyze, and make recommendations for clinic optimization including fast pass, block switch, visit types, etc.

30% - QGenda Master Scheduling & Maintenance Coordinator

• Primary administrator for QGenda scheduling software; build, publish, and maintain complex provider schedules, rotation templates, and on-call calendars across the specialty clinic. Independently manage daily schedule updates, swap requests, time-off allocations, and tracking to ensure appropriate provider coverage and accurate clinic utilization data.

• QGenda System Evolution & Change Management: Lead the continuous optimization of QGenda platform features, acting as the primary change agent for all scheduling technology updates. Author standard operating procedures (SOPs), design training modules for providers and administrative staff, and drive user adoption to ensure the team successfully transitions through software upgrades and process changes.

20% - Staff Leadership & Collaboration

• Team Coordination: Partner closely with other staff including nurses, clinic providers, and frontline administrative staff to foster a unified approach to patient care logistics. Lead collaborative efforts to streamline patient scheduling workflows, eliminate communication silos, and resolve scheduling bottlenecks, directly driving a seamless patient experience and higher patient satisfaction scores.

• Onboarding & Training: Lead the onboarding process for new administrative staff and coordinate operational orientation for specialized providers.

• Problem Resolution: Serve as the first point of escalation for scheduling conflicts and general clinic flow disruptions.

20% - Patient Access & Coordination

• Referral Management: Oversee the intake of specialty referrals, ensuring patients are triaged and scheduled efficiently according to clinical priority and provider sub-specialties.

• Develop Recommendations for template/scheduling modifications to maximize patient access and promote improved patient experience.

Additional Knowledge, Skills, and Abilities:

• Knowledge of agency policies, procedures, rules, regulations and program services.

• Knowledge of federal and state laws, policies, procedures, rules and regulations related to the specific administrative/management function.

• Knowledge of governmental fiscal and personnel procedures, practices and policies.

• Knowledge of modern office practices, procedures and equipment.

• Ability to coordinate diverse administrative/management functions.

• Ability to establish and maintain effective working relationships.

• Ability to plan, organize and supervise the work of subordinate personnel.

• Ability to communicate effectively.

Additional Job Description

Minimum Requirements: A high school diploma and five years relevant experience in business management, public administration or administrative services; or a bachelor's degree and three years experience in business management, public administration or administrative services.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees